Account Representative - Titleist

acushnetgolf; Fairhaven (MA); On-site; USD 49,000 - 61,000; Full time

Benefits offered by this job

Paid time off

Onsite fitness center

Education assistance

401k with company match

Health savings accounts

Flexible spending accounts

Pet insurance

Job summary

Acushnet Company seeks an Account Representative to serve as the vital link between the company and customers, delivering exceptional service across 12,000–24,000 annual interactions. You will handle inquiries about product performance, availability, and programs while ensuring accurate order processing and consistent sales terms.

You'll coordinate special requests across departments, support Sales, Marketing, and Leadership teams through project management, and drive process improvements, trend

Qualifications

• Minimum: 2 years of college
• 2–4 years in Customer Service or Golf industry required OR 1 year as an Acushnet Company Associate CSR
• Selling experience preferred
• Preferred: AS or BS degree

Responsibilities

• Deliver exceptional service and support across 12,000–24,000 annual interactions.
• Handle inquiries about product performance, availability, and programs; ensure accurate order processing and consistent sales terms.
• Coordinate special requests across departments; administer sales programs with precision.
• Support Sales, Marketing, and Leadership teams through project management and cross-functional collaboration.
• Contribute to process improvement, trend analysis, and training new team members.

Skills

Customer service

Selling experience

Golf industry knowledge

Education

Two years of college

Associate degree

Bachelor’s degree

Job description

Where Performance Meets Purpose

Join a team that values excellence and innovation, at a company known for its iconic golf brands. At Acushnet Company, your background and experience contribute to creating the best products for dedicated golfers worldwide. Here, your performance has purpose.

What You Will Be Doing

Join our team as an Account Representative, where you'll be the vital link between our company and our customers—delivering exceptional service and support across 12,000–24,000 annual interactions. You'll handle inquiries about product performance, availability, and programs, while ensuring accurate order processing and consistent application of sales terms. In this role, you’ll coordinate special requests across departments, administer sales programs with precision, and support Sales, Marketing, and Leadership teams through impactful project management. You’ll also play a key role in process improvement, trend analysis, and training new team members. This role offers the opportunity to collaborate cross-functionally, identify process improvements, and represent our brand at key events. If you're passionate about customer experience, detail-oriented, and thrive in a dynamic environment, we’d love to hear from you.

What You Bring

• Minimum: 2 years of college
• Preferred: Associate’s (AS) or Bachelor’s (BS) degree
• 2–4 years in Customer Service or Golf industry required OR 1 year as an Acushnet Company Associate CSR
• Selling experience preferred

Our Commitment to You

• paid time off
• an onsite fitness center
• acupuncture
• physical therapy
• wellness coaches
• 401k with company match
• health savings accounts
• flexible spending accounts
• pet insurance
• legal planning
• education assistance
• exclusive access to our Associate Store

Pay Range: $49,400.00-$61,100.00

• Can you share an experience where you turned a dissatisfied customer into a satisfied one? What steps did you take?
• Tell me about a time you had to manage a high volume of customer inquiries while maintaining accuracy and professionalism. How did you prioritize and ensure timely resolution?

EEO and Additional Statements

• Acushnet Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with a disability. EEO Employer/Veteran/Disabled.
• Acushnet Company respects the intellectual property and confidential information of third parties.Our policy is that no employee or applicant shall disclose confidential information of a third party to Acushnet Company.Accordingly, please do not include any confidential information of a current or previous employer on your resume or any other materials you provide to us.
• Acushnet Company participates is E-Verify. Please click here for more details.
• Global Candidate Privacy Notice