Account Representative - State Farm Agent Team Member

Kevin Mitchell - State Farm Agent; Watertown (WI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Kevin Mitchell - State Farm Agent is seeking an Account Representative to grow our agency through strong customer relations and proactive marketing of relevant products and services. You will act as a liaison between customer needs and agency departments, helping to improve lives with personalized coverage solutions.

We value honesty, hard work, coachability, and integrity in a close-knit team that prioritizes work-life balance.

Qualifications

• Experience in sales (outside or inside) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Clear written and verbal communication; active listening.
• Dedicated to delivering excellent customer service.
• Ability to anticipate customer needs and relate to customers.

Responsibilities

• Develop leads, schedule appointments, identify customer needs, and market products and services.
• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service, including inquiries on coverage, billing, and policy changes.
• Promote long-lasting customer relations and loyalty.

Skills

Sales experience

Customer relationship management

Marketing interest

Communication skills

Customer service

Bilingual Spanish

Job description

Benefits:

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in 1987 and currently lead a close-knit team of two. My State Farm career began right out of college as a Claim Representative before I had the opportunity to become an agent. After nearly four decades in the industry, I continue to enjoy helping customers protect the people and things that matter most to them.

Outside of the office, I enjoy fishing, traveling, and spending time with my wife and our two children. Family is a big part of my life, and that perspective shapes the way I approach both our customers and our team.

Our agency offers a 401(k), paid time off, paid holidays, licensing reimbursement, and a strong commitment to work-life balance. We believe in creating a stable, supportive environment where team members can build rewarding careers.

I'm looking for someone who is honest, hardworking, coachable, and leads with integrity. If you're dependable, willing to learn, and want to be part of an established agency with a close-knit team, we'd love to meet you.

ROLE DESCRIPTION:

As an Account Representative for Kevin Mitchell - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.
• Bilingual Spanish preferred.