ACCOUNT REPRESENTATIVE - STATE FARM AGENT TEAM MEMBER

Dan Dougherty - State Farm Insurance Agent; Newark (DE); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

License paid by agency

Simple IRA

Health insurance

Advancement opportunities

Paid time off

Training & development

Performance bonus

Competitive salary

Flexible schedule

Job summary

Dan Dougherty - State Farm Agent is seeking an Account Representative to help grow the agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You will proactively market relevant products and services to improve customers' lives and contribute to a high-performing, customer-focused team.

The role emphasizes developing leads, building relationships, and delivering prompt service while supporting the agency's growth and providing a

Qualifications

• Experience in sales (outside, inside, retail, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Strong written and verbal communication skills.
• Dedicated to customer service and able to anticipate needs.
• Able to relate effectively to customers.
• Property & Casualty license required.

Responsibilities

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service including inquiries about coverage, changes, transfers, billing, and eligibility.
• Promote long-lasting customer relations and repeat business.

Skills

Sales experience

Customer relationship management

Communication skills

Property & Casualty license

Job description

About Our Agency

I opened my first agency in 2008 and expanded with a second office in 2025. Today, I lead a team of 12 across both locations. Before becoming a State Farm agent, I worked in Corporate Finance. I was drawn to agency ownership because I wanted to build my own business and have greater control over my future.

I'm a graduate of both the University of Delaware and Villanova University, married, and a proud father of three. Giving back is important to our team, and we're proud to support organizations including our local food bank and the Autism Society of Delaware.

Our agency offers health benefits, a Simple IRA, paid time off, holidays off, licensing costs paid up front, and a strong commitment to work-life balance. We also believe in recognizing and rewarding team members who perform at a high level.

Our culture is high-performing, customer-focused, and team-oriented. I'm looking for someone who is self-motivated, friendly, eager to learn, and genuinely enjoys helping people. If you're a team player who wants to grow, serve customers well, and be rewarded for strong performance, we'd love to meet you.

Responsive recruiter

Benefits

• License Paid by Agency
• Simple IRA
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

Role Description

As Account Representative for Dan Dougherty - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

Responsibilities

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

Qualifications

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.
• Property & Casualty license.

Compensation $50,000.00 - $100,000.00 per year