Account Representative - State Farm Agent Team Member

Lee Kennedy - State Farm Agent; Millersville (Lancaster County); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid time off

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Lee Kennedy - State Farm Agent is seeking an Account Representative to help grow the agency through proactive customer relations and service excellence. You will support daily operations and act as a liaison across departments to meet client needs and marketing outcomes.

You will develop leads, schedule appointments, and market State Farm products while building lasting relationships with clients who rely on personalized service. This role emphasizes customer focus and teamwork.

Qualifications

• Experience in sales is preferred and helpful.
• Experience in managing customer relationships is preferred.
• Interest in marketing products and services based on customer needs.
• Excellent written and verbal communication and listening skills.
• Dedicated to customer service and anticipating customer needs.
• Ability to relate to customers effectively and build trust.
• Property & Casualty license held or pursued.

Responsibilities

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service, including inquiries about product availability, coverages, policy changes, transfers, claims, and billing.
• Promote successful and long-lasting customer relations.

Skills

Sales experience

Customer relationship management

Marketing products

Communication skills

Customer service mindset

Needs anticipation

Customer rapport

P&C license

Job description

Benefits

• Paid time off
• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Flexible schedule

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents are independent contractors that market State Farm Insurance and financial services products.

Role Description

As Account Representative for Lee Kennedy - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

Responsibilities

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

Qualifications

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.
• Property & Casualty license.