Account Representative - State Farm Agent Team Member

Teresa Susong - State Farm Agent; Lebanon (IN); On-site; USD 38,000 - 55,000; Full time

Benefits offered by this job

Simple IRA

Hiring Bonus

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Teresa Susong - State Farm Agent in Indiana is seeking an Account Representative to support daily operations and customer success. You will grow the agency by building meaningful relationships and coordinating between customers and agency departments to tailor insurance solutions.

We value a friendly, empathetic, and sales-minded professional focused on service. The role offers a simple IRA, training and development, and opportunities for advancement in a small, supportive team.

Qualifications

• Clear communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Experience in customer service or sales preferred.

Responsibilities

• Provide information about insurance products and services.
• Assist customers with policy applications and renewals.
• Handle customer inquiries and provide timely responses.
• Maintain accurate records of customer interactions.

Job description

Benefits:

• Simple IRA
• Hiring Bonus
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

Our agency opened in 1992 and is a small, close-knit team of two full-time members, with plans to grow. Before becoming an agent, I worked as a business analyst in the insurance industry, which gave me a strong foundation in both the technical and service sides of the business. I also come from a family of State Farm agents, so helping people protect what matters most has always been part of my life.

I attended Indiana University, am married with grown children, and now enjoy time with my grandchild. Family is incredibly important to me, and that same family-first mindset carries into the way our office operates. I’m also a founding board member of the Boone County Mentoring Partnership, and staying involved in the community has always been a priority.

As a smaller, established agency, we offer the advantages of flexibility, adaptability, and a truly supportive environment. Our culture is caring, casual, and relationship-focused, with a strong emphasis on customer service and quality interactions. We provide mentoring, coaching, and a Simple IRA, along with a workplace where people genuinely take care of each other.

Our office feels like a true family environment with a long-tenured, close-knit team. We’re looking for someone who is kind, empathetic, personable, and motivated—someone who values customer service and wants to be part of a supportive, people-first culture. If you’re looking for a place where relationships and teamwork come first, this could be a great fit for you.

ROLE DESCRIPTION:

As Account Representative - State Farm Agent Team Member for Teresa Susong - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:

• Provide information about insurance products and services.
• Assist customers with policy applications and renewals.
• Handle customer inquiries and provide timely responses.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Experience in customer service or sales preferred.