Account Representative - State Farm Agent Team Member

Bbwatkinsinsurance; Lawrenceville (GA); Vor Ort; USD 37.000 - 52.000; Vollzeit

Benefits dieser Stelle

Health insurance

Opportunity for advancement

Paid time off

Signing bonus

Vision insurance

401(k) matching

Bonus based on performance

Free food & snacks

Zusammenfassung

BB Watkins State Farm Agency in Lawrenceville, GA is hiring an Account Representative to deliver exceptional customer service, manage policy changes, and identify coverage needs for existing customers. You will respond to questions, build relationships, and introduce insurance products to support agency growth.

The role blends customer service, relationship management, and sales, with focus on accurate records and timely follow-through.

Qualifikationen

• Georgia Property & Casualty license preferred or obtainable.
• Experience in customer service, account management, retail, or sales preferred.
• Strong communication and organizational skills.

Aufgaben

• Deliver exceptional customer service and respond to questions about policies, billing, and claims.
• Build and strengthen customer relationships through proactive communication.
• Identify sales opportunities and recommend insurance products and services.
• Contribute to agency growth by generating leads and scheduling appointments.
• Support customer retention with accurate records and timely follow-through.
• Process policy changes and maintain up-to-date account information.
• Collaborate with team to meet customer needs and drive results.
• Continue learning through training and coaching to improve knowledge and sales confidence.

Kenntnisse

Customer service

Sales

Relationship building

Communication

Jobbeschreibung

Account Representative - State Farm Agent Team Member

Full Time in Lawrenceville - GA

• Health insurance
• Opportunity for advancement
• Paid time off
• Signing bonus
• Vision insurance
• 401(k) matching
• Bonus based on performance
• Free food & snacks

Build Relationships. Create Opportunities. Grow With Team BB.

You May Be a Great Fit at BB Watkins State Farm Agency If

• You're a people person with a purpose. You genuinely enjoy helping others, building relationships, and making customers feel valued.
• You see opportunities in everyday conversations. You're comfortable identifying customer needs, recommending solutions, and contributing to sales goals.
• You're service-minded and sales-capable. You understand that providing an exceptional customer experience and growing the business go hand in hand.
• You're dependable and detail-oriented. You take ownership of customer requests, follow through on commitments, and pride yourself on getting things done.
• You're eager to learn and grow. You welcome coaching, embrace new challenges, and want to develop your knowledge of insurance and financial services.
• You're a team player. You enjoy collaborating with others and understand how your contributions support the agency's overall success.

Our mission is to educate, empower, and equip individuals, families, and small business owners to make informed decisions about protecting what matters most.

As an Account Representative with Team BB, you'll play an essential role in delivering exceptional customer experiences while supporting the continued growth of our agency.

This position offers a balance of customer service, relationship management, and sales. You'll assist existing customers, help resolve concerns, identify coverage needs, and confidently introduce products and services that may benefit them.

What You'll Do

• Deliver exceptional customer service Respond to questions about policies, coverages, billing, claims processes, and account updates with professionalism and care.
• Build and strengthen customer relationships Establish trust through consistent communication, proactive follow-up, and personalized service.
• Identify sales opportunities Recognize customer needs during everyday interactions and recommend appropriate insurance products and services.
• Contribute to agency growth Generate leads, follow up on opportunities, schedule appointments, and work toward established sales goals.
• Support customer retention Help customers understand their coverage, address concerns, and maintain positive, long-term relationships.
• Manage customer requests Process policy changes, maintain accurate records, and ensure timely follow-through on outstanding matters.
• Collaborate with the team Work closely with fellow team members to ensure customer needs are met and opportunities are addressed.
• Continue learning Participate in ongoing training and coaching to strengthen insurance knowledge, customer service skills, and sales confidence.

What You'll Bring to Team BB

• A genuine passion for helping people and providing exceptional service.
• Strong communication, listening, and interpersonal skills.
• A positive attitude toward sales and a willingness to initiate conversations about customer needs.
• Strong organizational skills, attention to detail, and dependable follow-through.
• The ability to manage multiple priorities while maintaining a customer-first approach.
• A willingness to learn, receive coaching, and take ownership of individual performance.
• Previous experience in customer service, account management, retail, or sales is preferred.
• Must possess or be willing to obtain a Georgia Property & Casualty insurance license.

Ready to Grow With Us?

If you're looking for a career that combines helping people, building relationships, and contributing to a growing business, we'd love to meet you.

Compensation $37,000.00 - $52,000.00 per year

Join a community of good neighbors

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none