Account Representative - State Farm Agent Team Member

Clayton Whitlock - State Farm Agent; Lawrenceville (GA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid time off

Bonus based on performance

Competitive salary

Job summary

Clayton Whitlock State Farm Agency in Lawrenceville, GA is seeking an Account Representative to support daily operations and customer success. You will grow the agency through meaningful customer relationships and act as a liaison between customer needs and agency departments.

You will proactively market relevant insurance products and services, provide prompt, friendly service, and strive for lasting customer relationships while meeting sales and service goals.

Qualifications

• Experience in sales or customer-facing roles preferred.
• Ability to market products based on customer needs.
• Strong written, verbal, and listening communication skills.
• Customer service oriented and able to relate to customers.
• Property & Casualty license required.

Responsibilities

• Develop leads, schedule appointments, identify customer needs, and market products and services.
• Establish customer relationships and follow up as needed.
• Provide prompt, accurate, and friendly customer service across product inquiries, coverages, changes, and billing.
• Promote long-lasting customer relations.

Skills

Sales experience

Customer relationship management

Marketing mindset

Communication skills

Customer service oriented

Needs anticipation

Interpersonal skills

Property & Casualty license

Job description

Benefits:

• Paid time off
• Bonus based on performance
• Competitive salary

ROLE DESCRIPTION:

As Account Representative for Clayton Whitlock State Farm, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.
• Property & Casualty license.