Account Representative - State Farm Agent Team Member

Insurance Agent Vincent Boone; Durham (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid time off

Training & development

401(k)

Bonus based on performance

Job summary

Vincent Boone State Farm is seeking an Account Representative to join our Durham agency. You will grow our business through meaningful customer relations and act as a liaison between customer needs and agency departments, helping customers access the right coverage and services.

You will develop leads, schedule appointments, identify customer needs, and market products and services to meet those needs, while delivering prompt, friendly service.

Qualifications

• Sales experience and customer relationship management
• Ability to market products based on customer needs
• Strong written and verbal communication skills
• Commitment to delivering excellent customer service
• Ability to anticipate and relate to customer needs

Responsibilities

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Respond to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

Skills

Sales experience

Customer relationship management

Marketing products

Communication skills

Customer service

Anticipate customer needs

Relate to customers

Property & Casualty license

Job description

Benefits:

• Paid time off
• Training & development
• 401(k)
• Bonus based on performance

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents are independent contractors that market State Farm Insurance and financial services products.

ROLE DESCRIPTION:

As Account Representative for Vincent Boone State Farm, you are vital to our daily business operations and customers' success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.
• Property & Casualty license.