Account Representative - State Farm Agent Team Member

Nancy Baca - State Farm Agent; Centralia (MO); On-site; USD 40,000 - 55,000; Full time

Job summary

Nancy Baca Agency in Missouri is seeking an Account Representative to support daily operations and customer success. You will develop leads, schedule appointments, identify customer needs, and market our products and services.

You will build relationships, follow up with customers, and deliver prompt, friendly service, handling inquiries about coverage, policy changes, and billing. A positive, customer-focused mindset and effective communication are essential.

Qualifications

• Experience in sales and managing customer relationships.
• Strong communication and listening skills.
• Property & Casualty license is required.

Responsibilities

• Develop leads, schedule appointments, identify customer needs, and market products.
• Establish customer relationships and follow up with customers.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

Skills

Sales experience

Customer relationships

Communication

Customer service

Anticipate customer needs

P&C license

Job description

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents are independent contractors that market State Farm Insurance and financial services products.

ROLE DESCRIPTION:

As Account Representative for Nancy Baca Agency, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.
• Property & Casualty license.