Account Representative - State Farm Agent Team Member

Andrew Kennedy - State Farm Agent; Carmel (IN); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Advancement opportunities

Paid time off

Training & development

Job summary

Andrew Kennedy - State Farm Agent is seeking an Account Representative in Carmel, IN. The role focuses on growing the agency through meaningful customer relations and acting as liaison between customer needs and agency departments. You will promote relevant insurance products and services to improve customers' lives.

The position emphasizes building long-term relationships, delivering friendly service, and supporting local community initiatives while maintaining a strong work-life balance.

Qualifications

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.

Responsibilities

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

Skills

Sales experience

Customer relationships

Marketing orientation

Written communication

Verbal communication

Active listening

Customer service

Job description

Benefits

• License Reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY

I opened my agency in 2012 and currently lead a team of six. Before entering the insurance industry, I worked in new home construction. I reached a point where I knew I ultimately wanted the opportunity to build something of my own. I spent two to three years working in another agent’s office before taking the next step and opening my own agency.

Giving back to our local community is important to our team. Each year, we support local schools and charitable organizations, and one of our favorite traditions has become our annual back-to-school backpack giveaway. Last year alone, we were able to provide more than 90 backpacks to local students. We also regularly donate to area elementary schools and smaller charitable organizations in need of support.

Our agency offers health benefits, two weeks of paid time off, licensing reimbursement, and a strong commitment to work-life balance. We want our team members to have the opportunity and resources to succeed while still having time for life outside of work.

Our culture is hardworking but relaxed, we take our responsibilities seriously while still enjoying ourselves and joking around from time to time. The right person can multitask, adapt when things change, and look for the opportunity within a challenge rather than focusing on the negative. If you’re dependable, adaptable, and ready to take ownership of your success, we’d love to meet you.

ROLE DESCRIPTION

As Account Representative for Andrew Kennedy - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

QUALIFICATIONS

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.