Account Representative - State Farm Agent Team Member

Bob Willetts - State Farm Agent; Bethesda (MD); Hybrid; USD 36,000 - 54,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Bob Willetts - State Farm Agent in Bethesda is seeking an Account Representative to grow our agency through meaningful customer relations and proactive marketing of relevant products and services. You will develop leads, build relationships, and deliver proactive service to meet client needs.

The role emphasizes building relationships, delivering prompt customer service, and supporting a team in a hybrid work setting with opportunities for advancement.

Qualifications

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing).
• Experience in managing customer relationships.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.

Responsibilities

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

Skills

Sales experience

Customer relationship management

Marketing interest

Communication skills

Customer service orientation

Needs anticipation

Relating to customers

Job description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY::

I opened my agency in 2025 and currently lead a growing team of four. Before becoming a State Farm agent, my background was in launching and leading nonprofit organizations, where I developed a passion for building strong teams and making a meaningful impact. I'm a graduate of the University of Maryland, and our office is located just two miles from the home where I grew up, making the opportunity to serve this community especially meaningful to me.

Community involvement remains an important part of who we are. We support organizations and initiatives including the Montgomery County Police Foundation, Winston Churchill High School athletics, and Glen Echo Park.

Our agency offers paid time off, paid holidays, licensing reimbursement, a strong commitment to work-life balance, and hybrid work opportunities that allow team members to work both in the office and from home depending on the position.

We're a newer agency with big goals, creating a unique opportunity to get in on the ground floor and grow alongside us. Our team supports one another, works together, and is excited about what we're building. I'm looking for someone with grit who is a self-starter, takes initiative, and is motivated to contribute to our continued growth.

ROLE DESCRIPTION:

As an Account Representative for Bob Willetts - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.