Account Representative - Production

Atlanta Flooring Design Centers, Inc.; Charlotte (NC); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Bi-weekly direct deposit

Group health, dental & vision after 60

Supplemental life, accident, cancer, &

Short-term disability insurance after

401(k) with match

PTO from first day

Employee Stock Ownership Plan

Job summary

Atlanta Flooring Design Centers, Inc. is seeking an Account Representative - Production to maintain positive relationships with builder accounts and coordinate flooring installs for homes under construction.

You will stay in contact with customers and internal teams to ensure timely, accurate install scheduling and issue resolution. The role reports to the Account Manager and requires strong organization, multi-tasking, and problem-solving in a fast-paced environment.

Qualifications

• Strong multitasking and problem-solving abilities in a fast-paced environment.
• Ability to meet deadlines and manage changing priorities.
• Knowledge of the flooring industry is not required but highly preferred.

Responsibilities

• Receive, process and schedule new flooring installs for assigned accounts.
• Decipher customer design selections and reconcile purchase orders for install.
• Prepare key work orders with install products, labor and notes for installers.
• Maintain open and timely internal & external communications.
• Access and organize online portals per customer requirements.
• Team-based work and ongoing training as directed by management.
• Keep weekly open order reports and follow up on requested POs.

Skills

Multitasking

Attention to detail

Microsoft Excel

Microsoft Outlook

Team player

Self-starter

Tools

Microsoft Office

Job description

The Account Representative - Production is responsible for maintaining positive and professional working relationships with assigned builder accounts; remains in constant contact with internal and external customers to facilitate flooring installs for homes under construction. This position reports to the Account Manager. Candidates for this position should thrive on meeting constant deadlines, multi-tasking and problem solving in a fast-paced environment. Knowledge of the flooring industry is not a requirement but highly preferred.RESPONSIBILITIES:Receive, process and schedule all new flooring installs for assigned accounts; includes deciphering customer design selections and reconciling purchase orders for products chosen for installKey work orders with high level of accuracy, providing all install related products, labor and notes for flooring installersHeavy internal & external communication; responses required in a timely manner with ability to constantly re-prioritize task listsAccess and organize online portals as necessary per customer requirementsAbility to work as a team, including willingness to engage in continued training as recommended by managementMaintain open order reports weekly, requiring follow up with customer for requested purchase orders and revisionsOther duties as assignedBENEFITS:Bi-weekly payroll via direct depositEligible to participate in group health, dental & vision insurance plans after 60 days full-time employmentSupplemental life, accident, cancer and short-term disability insurance available after 60 days full-time employmentRetirement Plans: Employee Stock Ownership Plan and 401(K) with matchPaid Time Off (PTO) from first day of employmentStrong organizational skillsHigh attention to detailAbility to multi-task in fast-paced environmentProficient with Microsoft Office, particularly Outlook and ExcelSelf-starterPositive attitudeTeam playerStrong mathematical aptitude