Account Representative-Kendall Electric

The Kendall Group; Seven Stars (PA); On-site; USD 42,000 - 65,000; Full time

Job summary

The Kendall Group in Pennsylvania seeks an Account Representative to join the Business Development team. This role focuses on prospecting new accounts and growing existing customer relationships that are not actively managed, using phone, email and other communication channels to understand needs and offer Kendall's products.

You will drive opportunities from marketing, close sales, manage quotes, coordinate with cross-functional teams, maintain CRM records, and deliver exceptional service to

Qualifications

• 3 years of sales, customer service or similar relevant business experience or 1 year of relevant electrical distribution sales experience.
• High School diploma or GED is required; degree preferred.
• MS Office experience; ability to learn new software; strong product knowledge and customer service focus.

Responsibilities

• Drive new business by contacting potential customers via phone, email and other channels.
• Close sales and build relationships in a fast-paced, team-oriented environment.
• Develop opportunities by taking ownership of leads from marketing, outside sales, and national accounts.
• Boost sales by recommending related products based on customer needs and buying patterns.
• Manage quotes and customer inquiries including credit terms, warranties, delivery, and related topics.
• Collaborate with marketing and product teams to provide tailored materials and support.
• Resolve account issues quickly by coordinating Kendall resources and maintaining accurate CRM records.
• Stay informed about Kendall's product offerings and innovations to answer customer questions effectively.

Skills

Sales experience

CRM knowledge

MS Office

Communication skills

Customer service

Education

High School diploma or GED

Associate/Bachelor degree or equivalent

Tools

CRM software

MS Office

Job description

About The Kendall Group

The Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career.

Why The Kendall Group?

Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success.

Role Summary: Reporting to the Business Development Sales Manager, the Account Representative is a key member of the Business Development team. This role is responsible for prospecting new accounts and growing existing customer accounts that are not actively managed. This is a proactive sales role requiring this person to cold call potential new customers and regularly contact existing customers through phone calls and other communication methods. This will include engaging with the customer in a friendly and polite manner, assessing the customer's needs, answering customer questions, and being knowledgeable of Kendall's products and services.

Exciting work you will do:

• Drive New Business: Reach out to potential customers and manage accounts to promote and sell Kendall's innovative products through phone, email, and other communication channels
• Close Sales & Build Relationships: Deliver exceptional service and become a key player in a fast-paced, team-oriented environment where your success directly impacts our growth
• Develop Opportunities: Take ownership of leads from marketing, outside sales, and national accounts, and convert them into long-lasting partnerships
• Boost Sales: Increase orders by recommending related products, highlighting features and benefits, and analyzing customer buying patterns to suggest the best solutions
• Manage Quotes & Customer Inquiries: Provide detailed product quotes, answer questions about credit terms, warranties, delivery, and other topics, and ensure a smooth experience for every customer
• Collaborate Across Teams: Work closely with marketing and product experts to provide tailored support and relevant materials that meet customer needs
• Problem Solve: Act as a key liaison between Kendall resources to resolve account issues swiftly
• Stay Informed: Keep up to date on the latest product offerings and innovations to effectively answer customer inquiries
• CRM Management: Maintain accurate records in the CRM system to track account details and opportunities for future growth
• Deliver Exceptional Service: Handle customer queries through phone, fax, and email promptly while ensuring a high-quality experience
• Perform other duties as assigned

Competencies you possess:

• Service Excellence
• Results, Action Oriented
• Accountability and Responsibility
• Teamwork and collaboration
• Understanding Others, Listening
• Problem Solving
• Priority Setting

What you'll need:

• Work Experience: 3 years of sales, customer service or similar relevant business experience or 1 year of relevant electrical distribution sales experience (counter sales, inside sales, and outside sales)
• Education: High School diploma or GED
• Analytics/Computer Skills: Experience working with MS Office; ability to learn new software; ability to decide which products to focus on and how best to reach customers
• Organization Skills: Highly organized and detail-oriented; ability to multi-task and shift priorities as needed; ability to work in fast-paced, continuously evolving environment
• Cross-functional skills: Ability to work well cross-functionally; provides excellent internal and external customer service
• Communication Skills: Strong interpersonal communications, problem solving, organizational and written/verbal communication skills
• Physical, Mental and Visual Skills: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.

• Ability to see, talk and hear
• Ability to sit for 8 hours a day

• Physical Environment: Normal office environment

Qualifications we prefer but don't require:

• Work Experience:5+ years of electrical wholesale distribution sales experience; 2 years business development experience; experience with Customer Relationship Management (CRM) software
• Education: Associate's degree, bachelor's degree or equivalent combination of skills and experience

The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.