Account Representative - Galloup

The Kendall Group, Inc.; Wyoming (MI); On-site; USD 40,000 - 65,000; Full time

Job summary

The Kendall Group, Inc. is seeking an Account Representative to prospect new accounts and grow existing customer relationships.

This proactive sales role involves cold calling potential clients and maintaining regular contact with current customers through phone, email, and other communications to understand needs and present Kendall’s products and services. You will work with Marketing, Outside Sales, and National Accounts to develop opportunities, manage quotes, and respond to requests while

Qualifications

• 3+ years of sales or customer service experience.
• Bachelor’s degree or equivalent combination of skills and experience.
• Experience with MS Office and learning new software.

Responsibilities

• Reach out to potential customers and house accounts to sell products using various forms of communication (phone, email).
• Close sales and provide exceptional customer service to grow accounts.
• Manage quotes, pricing, terms, warranties, and delivery expectations.
• Keep CRM system up to date with account, contact, and opportunity information.
• Respond promptly to inquiries via phone, fax, and email.

Skills

Sales experience

Customer service

CRM

Communication

Education

Bachelor’s degree

Tools

MS Office

Job description

About The Kendall GroupThe Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career.Why The Kendall Group?Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success.Role Summary: Reporting to the Business Development Sales Manager, the Account Representative is a key member of the Business Development team. This role is responsible for prospecting new accounts and growing existing customer accounts that are not actively managed. This is a proactive sales role requiring this person to cold call potential new customers and regularly contact existing customers through phone calls and other communication methods. This will include engaging with the customer in a friendly and polite manner, assessing the customer’s needs, answering customer questions, and being knowledgeable of Kendall’s products and services.Exciting work you will do:The essential duties and responsibilities of the Account Representative position will consist of, but are not limited to, the following:Reach out to potential customers and house accounts to sell Galloup products using various forms of communication, including phone calls, email, etc.Close sales, provide exceptional customer service, and become an intricate component of our progressive team environmentOwn and develop opportunities passed from marketing, outside sales, and national accountsIncrease orders by suggesting related items or alternate products, explaining features and benefits, and checking customer buying historyManage estimation of quotes; answer questions about products, credit terms, warranties, and delivery expectationsActively manage pricing for customersWork cross-functionally with marketing and product expert teams to provide customers with relevant marketing material and supportAct as a liaison between various Kendall resources to ensure timely resolution of all account issues, including but not limited to project delays, warranty issues, and repair issuesKeep CRM system up to date with account, contact, and opportunity pipeline informationRespond to incoming calls, faxes, and email messages from internal and external customers promptlyStay knowledgeable on current, new, and evolving product offeringsMaintain quality service by adhering to Kendall Group policies, procedures, and standardsPerform other duties as assignedCompetencies you possess:Service ExcellenceResults, Action OrientedAccountability and ResponsibilityUnderstanding Others, ListeningProblem SolvingTeamwork and collaborationPriority SettingWhat you’ll need:Work Experience: 3 years’ of sales, customer service or similar relevant business experienceRequired Education: Bachelor’s degree or equivalent combination of skills and experienceAnalytics/Computer Skills: Experience working with MS Office; Ability to learn new software; Ability to decide which products to focus on and how best to reach customersOrganization Skills: Highly organized and detail-oriented; ability to multi-task and shift priorities as needed; ability to work in fast-paced, continuously evolving environmentCross-functional skills: Ability to work well cross-functionally; provides excellent internal and external customer serviceCommunication Skills: Strong interpersonal communications, problem solving, organizational and written/verbal communication skills Physical, Mental and Visual Skills: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.o Ability to see, talk and hearo Ability to sit for 8 hours a dayPhysical Environment: Normal office environmentQualifications we prefer but don’t require:Work Experience: 5+ years of inside sales experience; 2+ years of wholesale distribution experience in one of The Kendall Groups core industries.The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.