Account Representative I

Love's Travel Stops; Oklahoma City (OK); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Tuition assistance

Paid Time Off

401(k) – 100% Match up to 5%

Medical/Dental/Vision Insurance after

Competitive Pay

Career Development

Job summary

Love's Travel Stops seeks an Account Representative to serve as the primary contact for factoring clients and to manage collateral processing and daily funding requests. You will review invoice schedules, perform outbound calls, and coordinate with other departments to ensure accurate, timely funding.

The role emphasizes proactive client service, attention to detail, and strong communication skills in a fast-paced environment at Love’s factoring operations based in Oklahoma City.

Qualifications

• High School Diploma or equivalent.
• 0-1 years experience in factoring or banking preferred.
• Ability to multitask in a fast-paced environment.
• Excellent verbal and written communication skills.
• Detail oriented and accurate.
• Knowledge of Microsoft Office products.
• Bilingual in Spanish and English is beneficial.

Responsibilities

• Act as primary point of contact for the client and assess the client’s needs.
• Provide consistent, personalized service and proactive communication to enhance client retention and loyalty.
• Review invoice schedules for accuracy and completeness.
• Make outbound calls to clients as needed.
• Answer or route inbound calls to appropriate department or person.
• Purchase invoice schedules.
• Monitor invoice quality.
• Collaborate with inter-department on issues that arise with your book of clients.
• Other duties as assigned.

Skills

Multitasking

Deadline management

Customer service

Communication

Attention to detail

Microsoft Office knowledge

Spanish bilingual (beneficial)

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Benefits

• Fuel Your Growth with Love's - company funded tuition assistance
• Paid Time Off
• 401(k) – 100% Match up to 5%
• Medical/Dental/Vision Insurance after 30 days
• Competitive Pay
• Career Development

Welcome to Love's

The Account Representative will act as the primary point of contact for Love’s factoring clients. This position will be responsible for processing collateral and preparing daily funding requests for factoring clients.

Job Functions

• Act as primary point of contact for the client and assess the client’s needs.
• Provide consistent, personalized service and proactive communication to enhance client retention and loyalty.
• Review invoice schedules for accuracy and completeness.
• Make outbound calls to clients as needed.
• Answer or route inbound calls to appropriate department or person.
• Purchase invoice schedules.
• Monitor invoice quality.
• Collaborate with inter-department on issues that arise with your book of clients.
• Other duties as assigned.

Experience and Qualifications

• Education:
  • High School Diploma or equivalent required.
• Experience:
  • 0-1 years of experience working in a factoring, commercial finance, collateral analysis, or banking environment is preferred.
• Skills:
  • Ability to multitask and work in a fast-paced environment.
  • Ability to manage changing deadlines and priorities.
  • Ability to manage competing demands without sacrificing accuracy or customer service standards.
  • Excellent verbal and written communication skills.
  • Detail oriented.
  • Knowledge of Microsoft Office products.
  • Bilingual in Spanish and English is beneficial.

Our Culture

Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.

Love's is an Equal Opportunity Employer. Veterans encouraged to apply.