Account Representative I

SI Scholastic Inc.; Missouri; On-site; USD 49,511,000 - 52,294,000; Full time

Job summary

Scholastic Inc. in Missouri seeks a full-time Billing/Accounts Receivable Clerk to manage invoices, payments, and customer inquiries. The role emphasizes confidentiality, accuracy, and timely communication with customers.

Responsibilities include handling credits and adjustments, performing payment research, and supporting management in collection efforts, with a focus on professionalism under pressure.

Qualifications

• Computer experience with Microsoft Excel, Word, and Outlook required.
• Customer Service and/or Accounts Receivable experience preferred.
• Excellent verbal & written communication skills along with organizational and multitasking abilities.
• Previous experience assigning priorities, meeting deadlines, sound decision making, and goal driven under pressure.
• Experience with multi-line phone system.
• Adaptable to change.
• Proficient working along and as part of a team.
• Abide by strict PCI compliance and security guidelines.
• Overtime as needed and other duties as assigned.

Responsibilities

• Mail, fax, and email invoices to customers as requested.
• Take inbound phone calls to assist customers with complaints, inquiries, requests, and payments.
• Make outbound calls to a provided list of customers with payments due or past due; be main contact for assigned customers.
• Note accounts with payment status and customer interaction.
• Assist with credits, refunds, invoice adjustments, and payment research and reconciliation.
• Maintain confidentiality of privileged information and customer data.
• Remain calm and polite in stressful situations.
• Collaborate with Management to aid collection efforts and resolve accounts.

Skills

Customer service

Communication

Organization

Multitasking

Prioritization

Working under pressure

Teamwork

Adaptability

Attention to detail

Tools

Excel

Word

Outlook

Job description

RESPONSIBILITIES

Mail, fax, and email invoices to customers as requested. Taking inbound phone calls to assist customers with complaints, inquiries, requests, and taking payments. Making outbound phone calls to a provided list of customers, who either have a payment due or is past due and being the main point of contact of the assigned customers. Noting accounts with payment status and customer interaction. Assisting with credits, refunds, invoice adjustments, prepare Journal Vouchers, payment affidavits, payment research, and account reconciliation. Must be confidential at all times due to privileged information and customer data. The role may often be challenging, so you should be able to remain calm and polite in a stressful situation. Collaborating with the Management Team to serve the customers in the best possible way and passing on issues to the Management Team as needed, for assistance with collection efforts or account resolution.

QUALIFICATIONS REQUIREMENTS

• Computer experience with Microsoft Excel, Word, and Outlook required.
• Customer Service and/or Accounts Receivable experience preferred.
• Excellent verbal & written communication skills along with organizational and multitasking abilities.
• Previous experience assigning priorities, meeting deadlines, utilizing sound decision making methodology, and goal driven with the ability to work under pressure.
• Experience with multi-line phone system.
• Adaptable to change.
• Proficient working along and as part of a team.
• Flexible and willing to work in a changing environment.
• Abide by strict Payment Card Industry (PCI) compliance and security guidelines.
• Overtime as needed and other duties as assigned.

Time Type: Full time

Job Type: Regular

Job Family Group: Finance

Location Region/State: Missouri

Compensation Range: Annual Salary: 17.25 - 18.25

EEO Statement: Scholastic is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination on the basis of race, religion, color, sex, pregnancy, national origin, marital status, sexual orientation, gender identity or expression, age, non-disqualifying physical or mental disability, or status as a disabled veteran or Vietnam veteran. Those factors shall not influence the determination of qualifications for a job or other opportunity within the company. Further, all personnel actions (such as compensation, tuition aid, benefits, transfers, promotions, and dismissals, company-sponsored training, social and recreational programs) shall be administered without discrimination.

EEO Scholastic Policy Statement Pay Transparency Provision Scholastic Corporation (NASDAQ: SCHL) is the world's largest publisher and distributor of children's books, a leading provider of core literacy curriculum and professional services, and a producer of educational and entertaining children's media. The Company creates quality books and ebooks, print and technology-based learning programs for pre‑K to grade 12, classroom magazines and other products and services that support children's learning both in school and at home. With operations in 14 international offices and exports to 165 countries, Scholastic makes quality, affordable books available to all children around the world through school-based book clubs and book fairs, classroom collections, school and public libraries, retail and online. True to its mission of 97 years to encourage the personal and intellectual growth of all children beginning with literacy, the Company has earned a reputation as a trusted partner to educators and families.

Learn more at: www.scholastic.com

We're always looking for talented people to join Scholastic in instilling a love of reading and lifelong learning in children. At Scholastic, our benefit plans have been designed to be in line with market conditions and employee needs. Our plans provide flexibility and allow individuals a broad range of choices that can be tailored to meet each employee's needs. Scholastic is an Equal Opportunity Employer.