Account Representative for Special Programs

Indiana Wesleyan University Nursing; Marion (IN); On-site; USD 36,000 - 52,000; Full time

Job summary

Indiana Wesleyan University is seeking an account representative for special programs to assist the Account Coordinator in serving students who have applied to or enrolled in special programs. The role involves processing class starts, reviewing payment reports, and managing account balances with international students.

The position requires an Associate's degree or equivalent experience, with bookkeeping and strong numerical skills; familiarity with Excel and Salesforce is advantageous.

Qualifications

• Associates degree required or work equivalent.
• Ability to work accurately with numbers and details.
• Strong analytical thinking and organizational skills.
• Excellent interpersonal skills with staff, students, and other departments.
• Proficiency with Excel and web-based programs (e.g., Salesforce, Teams).

Responsibilities

• Assist the Account Coordinator in processing class starts and reviewing payment reports.
• Calculate and communicate final balances prior to graduation for students in special programs.
• Evaluate third‑party payment reports according to guidelines.
• Communicate with international students via phone, Salesforce, and Teams.
• Monitor account status and implement past-due procedures as needed.
• Support students during residencies, virtual or in-person.
• Perform other duties as assigned by management.

Skills

Attention to detail

Analytical thinking

Task prioritization

Interpersonal skills

Excel and web-based programs

Education

Associates degree

Tools

Salesforce

Microsoft Teams

Job description

Summary of Position: The account representative for special programs will assist the Account Coordinator in all aspects of serving students who have applied to or enrolled in special programs, including processing class starts, reviewing payment reports, and managing account balances.

Duties And Responsibilities

• Guide international students through the class start process, providing practical assistance as necessary
• Calculate and communicate final balances prior to graduation for students in special programs
• Evaluate reports for third-party payments according to established guidelines
• Communicate with international students regularly via phone, Salesforce, and Teams
• Evaluate account status for students in special programs and implement past‑due procedures as needed
• Serve student needs during residencies either virtually or in person
• Other duties as assigned by Coordinator or other management

Qualifications

According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.

Education

• Associates degree required or work equivalent

Experience

• Bookkeeping desired

Required Skills

• Ability to work accurately with attention to detail and numbers
• Analytical thinking skills
• Ability to handle and prioritize multiple tasks
• Excellent interpersonal skills relating effectively with staff, students, and other departments
• Computer skills, primarily with Excel and web based programs

IWU Kingdom Diversity Statement

IWU, in covenant with God's reconciling work and in accordance with the Biblical principles of our historic Wesleyan tradition, commits to build a community that reflects Kingdom diversity. We will foster an intentional environment for living, teaching and learning, which exhibits honor, respect, and dignity. Acknowledging visible or invisible differences, our community authentically values each member's earthly and eternal worth. We refute ignorance and isolation and embrace deliberate and courageous engagement that exhibits Christ's commandment to love all humankind.

Limitations and Disclaimer

As a religious educational institution operating under the auspices of The Wesleyan Church, Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion (42 U.S.C., Sections 2000e-1 and 2000e-2). The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow other job‑related instructions and to perform other job‑related duties requested by their supervisor in compliance with Federal and State Laws.