Account Representative for Special Programs

Indiana Wesleyan University; Marion (IN); Hybrid; USD 27,552 - 35,817; Full time

Job summary

Indiana Wesleyan University in Marion, IN, is seeking an Account Representative for Special Programs. The role supports the Account Coordinator by guiding international students through the class start process, processing payments, and reviewing balances.

The position is hourly, full time, and hybrid (2 days onsite, 3 days remote). It requires strong attention to detail, Excel skills, and excellent communication with students and staff.

Qualifications

• Associate degree required or work equivalent.
• Attention to detail and numerical accuracy are essential.
• Strong interpersonal and communication skills with staff, students and other departments.

Responsibilities

• Guide international students through the class start process and provide practical assistance.
• Calculate and communicate final balances prior to graduation for students in special programs.
• Evaluate reports for third-party payments according to guidelines.
• Communicate with international students via phone, Salesforce, and Teams.
• Assess account status for students in special programs and implement past due procedures.
• Support students during residencies either virtually or in-person.
• Perform other duties as assigned by Coordinator or management.

Skills

Detail orientation

Analytical thinking

Multitasking

Interpersonal skills

Excel

Education

Associate degree

Tools

Salesforce

Microsoft Teams

Job description

Account Representative for Special Programs

Job no: 495138
Work type: Hourly (Full Time)
Location: Marion, IN, Hybrid (2 Office / 3 Remote)
Categories: Business/Accounting/Finance

Reporting Relationship: Account Coordinator for Special Programs

Unit: National & Global

Department: Student Account Services - IWU National & Global

Campus Location: NGM Building, Marion, IN (This position is 2 days onsite Marion, IN and 3 days remote hybrid schedule.)

Summary of Position

The account representative for special programs will assist the Account Coordinator in all aspects of serving students who have applied to or enrolled in special programs, including processing class starts, reviewing payment reports, and managing account balances.

Duties and Responsibilities

• Guide international students through the class start process, providing practical assistance as necessary
• Calculate and communicate final balances prior to graduation for students in special programs
• Evaluate reports for third-party payments according to established guidelines
• Communicate with international students regularly via phone, Salesforce, and Teams
• Evaluate account status for students in special programs and implement past due procedures as needed
• Serve student needs during residencies either virtually or in-person
• Other duties as assigned by Coordinator or other management

Qualifications

According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.

Education

• Associate’s degree required or work equivalent

Required Skills

• Ability to work accurately with attention to detail and numbers
• Analytical thinking skills
• Ability to handle and prioritize multiple tasks
• Excellent interpersonal skills relating effectively with staff, students, and other departments
• Computer skills, primarily with Excel and web based programs

IWU Kingdom Diversity Statement

IWU, in covenant with God's reconciling work and in accordance with the Biblical principles of our historic Wesleyan tradition, commits to build a community that reflects Kingdom diversity. We will foster an intentional environment for living, teaching and learning, which exhibits honor, respect, and dignity. Acknowledging visible or invisible differences, our community authentically values each member's earthly and eternal worth. We refute ignorance and isolation and embrace deliberate and courageous engagement that exhibits Christ's commandment to love all humankind.

LIMITATIONS AND DISCLAIMER

As a religious educational institution operating under the auspices of The Wesleyan Church, Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion (42 U.S.C., Sections 2000e-1 and 2000e-2).

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

Advertised: 13 Jul 2026 Eastern Daylight Time
Applications close: 16 Aug 2026 Eastern Daylight Time