Hybrid Accounts Specialist — Special Programs

Indiana Wesleyan University; Marion (IN); Hybrid; USD 27,552 - 35,817; Full time

Job summary

Indiana Wesleyan University in Marion, IN, is seeking an Account Representative for Special Programs. The role supports the Account Coordinator by guiding international students through the class start process, processing payments, and reviewing balances.

The position is hourly, full time, and hybrid (2 days onsite, 3 days remote). It requires strong attention to detail, Excel skills, and excellent communication with students and staff.

Qualifications

• Associate degree required or work equivalent.
• Attention to detail and numerical accuracy are essential.
• Strong interpersonal and communication skills with staff, students and other departments.

Responsibilities

• Guide international students through the class start process and provide practical assistance.
• Calculate and communicate final balances prior to graduation for students in special programs.
• Evaluate reports for third-party payments according to guidelines.
• Communicate with international students via phone, Salesforce, and Teams.
• Assess account status for students in special programs and implement past due procedures.
• Support students during residencies either virtually or in-person.
• Perform other duties as assigned by Coordinator or management.

Skills

Detail orientation

Analytical thinking

Multitasking

Interpersonal skills

Excel

Education

Associate degree

Tools

Salesforce

Microsoft Teams

Job description

Indiana Wesleyan University in Marion, IN, is seeking an Account Representative for Special Programs. The role supports the Account Coordinator by guiding international students through the class start process, processing payments, and reviewing balances.

The position is hourly, full time, and hybrid (2 days onsite, 3 days remote). It requires strong attention to detail, Excel skills, and excellent communication with students and staff.