Account Representative/CSR

ASSA ABLOY Opening Solutions Americas; Lititz (Lancaster County); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Paid vacation and sick time

Medical, Dental, and Vision insurance

401(k) program with contributions

Tuition reimbursement

Employee assistance program

Job summary

ASSA ABLOY Opening Solutions Americas is seeking an Account Representative in Lititz, Pennsylvania. This role involves interacting with customers, processing orders, and ensuring satisfaction.

The ideal candidate will have 2–5 years of customer service experience and strong communication skills. The position offers competitive salary, benefits, and opportunities for professional growth.

Qualifications

• 2–5 years of sales/customer service experience.
• Strong written and verbal communication skills.
• Excellent organizational and reasoning abilities.

Responsibilities

• Interact with customers to provide product information and process orders.
• Support the Sales team in closing deals and meeting customer needs.
• Provide technical support for installation and troubleshooting.

Skills

Customer service experience

Communication skills

Organization

MS Office proficiency

Decision-making

Education

High School Diploma or equivalent

Job description

Do you enjoy working in a manufacturing environment where accuracy, responsiveness, and customer trust matter every day? Are you energized by supporting engineered products, coordinating orders, and serving as a key link between customers, sales, and the plant floor? Are you ready to play a hands‑on role in ensuring our door hardware solutions are delivered accurately and on time?

Tell Manufacturing, an ASSA ABLOY company, is searching for an Account Representative to join our team in Lititz, Pennsylvania. The role supports customers and the sales team onsite.

For more about us, visit https://www.assaabloy.com/group/en/about-us.

What would you do as our Account Representative?

You’ll interact with customers to provide product information, process orders, resolve issues, and deliver technical support. You’ll manage new and existing relationships, provide quotes, and ensure customer satisfaction from start to finish.

• Serve as the primary contact for Tell Manufacturing clients via phone, email, or in person
• Submit orders, provide quotes/estimates, and communicate product features and benefits
• Support the Sales team in closing deals and meeting customer needs
• Provide technical support for installation and troubleshooting of door hardware products
• Investigate and resolve customer complaints, escalating when necessary
• Research special product orders and coordinate with procurement for sourcing
• Maintain accurate records of customer interactions and order tracking
• Prepare RMAs for returns and shipping discrepancies
• Contribute to sales materials and customer communications
• Special assignments as required
• Maintain a safe and harmonious working environment holding self and others accountable to OSHA and ASSA ABLOY standards
• Assure compliance with federal, state, local and corporate policies, regulations, AADG programs and policies and the ASSA ABLOY Code of Conduct

The Skills and Experience You Need:

• High School Diploma, GED, or Associate degree (or equivalent experience)
• 2–5 years of sales/customer service experience
• Strong written and verbal communication skills
• Excellent organizational and reasoning abilities
• Proficiency in MS Office
• Ability to work independently and collaboratively
• Strong decision‑making skills and attention to detail

What we offer!

• Competitive Salary
• Paid Vacation, Sick Time, and paid Company Holidays
• Medical, Dental, Vision, Short and Long‑term Disability, Life and AD&D Insurance
• 401(k) Program with company contributions
• Tuition Reimbursement, Learning and Career Development opportunities
• Flexible Spending
• Employee Assistance Program
• Discount portal
• Recognition, well‑being, and employee experience programs designed to support and celebrate you throughout your career

We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.

AADG, Inc. is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran.