Account Representative - Auto Finance Collections

Westlake Services, LLC; Las Vegas (NV); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life Insurance

Long-term disability

401K matching

Employee Stock Ownership Program

Paid vacations

Paid holidays

Paid sick days

Gym access

Employee discounts

Job summary

Western Funding Inc. is seeking an Account Representative in Las Vegas, NV to handle inbound and outbound calls and assist customers in the early stages of collections. You will resolve accounts 30 to 59 days past due while maintaining confidentiality and professionalism.

You’ll join a team that emphasizes training, internal promotion, and working conditions that support service excellence in a high-volume environment.

Qualifications

• High School diploma or equivalent.
• 2+ years of experience in unsecured or sub-prime auto finance collections.
• Excellent communication, negotiation and writing skills.
• Working knowledge of state and federal laws applicable to collections, including the FDCPA, TCPA and Robbins-Rosenthal Act.
• Must be able to maintain an 8-hour shift Monday-Friday; Flexible schedule required; must be willing to work weekends and overtime.
• Capable of effectively operating in a high-pressure, high-volume environment.
• Goal oriented with a desire for improvement and advancement.
• Able to communicate and work amicably with diverse teams.
• Knowledge of Daybreak, Basic MS Excel, Basic MS Outlook, Skip Tools; E-collect, 411.com

Responsibilities

• Manage a queue of accounts within the 30-59 days past due delinquency range to prevent loan losses through progressive collection efforts. Making both inbound and outbound calls throughout the day
• Negotiate with customers to create payment solutions based on individual circumstances
• Conduct light skip-tracing activity to generate potential leads on customer or collateral
• Review and submit accounts for repossession activity based on mitigating factors
• Execute collection efforts as directed by the department manager
• Actively participate in team and department meetings to improve workflow, collection processes and department efficiencies
• Protect the confidentiality of all aspects of the company’s operations, portfolio, customer information, and computer technology

Skills

Communication skills

Negotiation

Writing skills

High-pressure environment

Teamwork

Education

High School diploma or equivalent

Tools

Daybreak

MS Excel

MS Outlook

Skip Tools

E-collect

411.com

Job description

Western Funding Inc. is seeking an Account Representative in Las Vegas, NV to handle inbound and outbound calls and assist customers in the early stages of collections. You will resolve accounts 30 to 59 days past due while maintaining confidentiality and professionalism.

You’ll join a team that emphasizes training, internal promotion, and working conditions that support service excellence in a high-volume environment.