Collector - WFI

Hankey Group; Las Vegas (NV); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

401K matching

Employee Stock Ownership Program

Job summary

Western Funding Inc. in Las Vegas, NV is seeking an Account Representative to handle inbound and outbound calls, resolving early-stage collections and providing customer-friendly solutions.

You will work with a team focused on reducing delinquency while complying with relevant laws. The role requires excellent communication, negotiation, and organizational skills, with a commitment to accurate record-keeping and professional service.

Qualifications

• High School diploma or equivalent required.
• 2+ years in unsecured or sub-prime auto finance collections.
• Strong communication, negotiation and writing skills.
• Knowledge of state and federal collections laws including FDCPA, TCPA.

Responsibilities

• Handle inbound and outbound calls to manage 30–59 days delinquent accounts.
• Negotiate payment solutions based on individual circumstances.
• Conduct light skip-tracing to generate leads on customers or collateral.
• Review accounts for potential repossession when warranted by factors.
• Execute collection efforts as directed by the supervisor.
• Participate in team meetings to improve workflows and efficiency.
• Maintain confidentiality of all company data and customer information.

Skills

Communication skills

Negotiation skills

Writing skills

Knowledge of collections laws

Education

High School diploma or equivalent

Tools

Daybreak

MS Excel

MS Outlook

Skip Tools

E-collect

Job description

About Western Funding Inc.

Western Funding, a dynamic and fast-growing auto finance company, believes in PEOPLE with the PURPOSE and PASSION to assist our dealer partners throughout North America. Western Funding is a fast growing, specialized consumer finance company and subsidiary of Westlake Financial Services, providing automobile financing to borrowers with limited access to traditional credit. Our Internal Sales Representatives are individuals with the vision and dedication needed to assist our current and future dealer partners to sell more cars and trucks by financing more customers.

Account Representative

Las Vegas, NV | On-site

About Western Funding Inc.

Western Funding, a dynamic and fast-growing auto finance company, believes in PEOPLE with the PURPOSE and PASSION to assist our dealer partners throughout North America. Western Funding is a fast growing, specialized consumer finance company and subsidiary of Westlake Financial Services, providing automobile financing to borrowers with limited access to traditional credit. Our Internal Sales Representatives are individuals with the vision and dedication needed to assist our current and future dealer partners to sell more cars and trucks by financing more customers.

Job Description

What’s the role?

We are looking for an Account Representative who can handle inbound and outbound calls while providing excellent service. Our Account Representative assist customers in the early stages of collections, using technology and resources to resolve accounts 30 to 59 days past due.

Our Account Representative is expected to be comfortable in dealing with challenging situations while proactively providing options or solutions to prevent or resolve delinquent accounts.

What is it like being part of our Accounts Team?

• The team conducts training to ensure you are equipped with proper knowledge and enough skills to perform the role.
• You will be supported and will be encouraged to raise questions to yield good results.
• The team prioritizes career progression of their team. We try to promote internally first, before hiring outside the organization.

What you’ll do as our Account Representative?

• Manage a queue of accounts within the 30-59 days past due delinquency range to prevent loan losses through progressive collection efforts. Making both inbound and outbound calls throughout the day
• Negotiate with customers to create payment solutions based on individual circumstances
• Conduct light skip-tracing activity to generate potential leads on customer or collateral
• Review and submit accounts for repossession activity based on mitigating factors
• Execute collection efforts as directed by the department manager
• Actively participate in team and department meetings to improve workflow, collection processes and department efficiencies
• Protect the confidentiality of all aspects of the company’s operations, portfolio, customer information, and computer technology

Qualifications

Qualities we look for in our Account Representative:

• You are a High School graduate (diploma required, or equivalent)
• You have at least 2 years of experience in unsecured or sub-prime auto finance collections
• Must have Excellent communication, negotiation and writing skills
• Working knowledge of state and federal laws applicable to collections, including the F.D.C.P.A, T.C.P.A and Robbins-Rosenthal Act.
• Must be able to maintain an 8-hour shift Monday-Friday; Flexible schedule required; must be willing to work weekends and overtime.
• Capable of effectively operating in a high-pressure, high-volume environment
• Goal oriented with a desire for improvement and advancement
• Able to communicate and work amicably with diverse teams.
• Has knowledge of any of the following tools and software: Daybreak, Basic MS Excel, Basic MS Outlook, Skip Tools; E-collect, 411.com

Benefits

• Medical, Dental, and Vision benefits
• Life Insurance and Long-term disability plans
• Flexible Spending Account
• 401K matching
• Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching
• Wellness Programs
• Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only)
• Career Path Opportunities
• Discounts on Parks, Museums, Movie Tickets, and Attractions
• Employee Loan Assistance
• Annual Flu Shot
• Paid Vacations Days
• Paid Sick days
• Paid holidaysHGym (available in our Los Angeles, CA & Dallas,TX office)
• Rental Car Discounts, Dell Member Purchase Program
• UKG Wallet

Acknowledgement

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative.

#WFI