Account Representative

Konsus, Inc. (Superside); United States; Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company is looking for an Account Resolution Representative to join their remote team. In this role, you'll manage inbound and outbound calls for payment collections, using strong negotiation and customer service skills to obtain positive outcomes while adhering to all relevant regulations. Flexibility in scheduling is required, including evenings and weekends.

Qualifications

• 1+ years of experience in Collections, Call Center, or Customer Service roles.
• Ability to accurately enter and update data in systems.
• Experience in a fast-paced, deadline-oriented environment.

Responsibilities

• Handle inbound and outbound calls to collect payments for accounts.
• Utilize skills to achieve positive collection results.
• Adhere to laws including FDCPA, FCRA, and HIPAA.

Skills

Negotiating skills

Customer service skills

Organizational skills

Job description

A company is looking for an Account Resolution Representative to join their remote team.

Key Responsibilities

• Handle inbound and outbound calls to collect payments for medical and non-medical accounts
• Utilize negotiating and customer service skills to achieve positive collection results
• Adhere to all applicable laws including FDCPA, FCRA, and HIPAA

Required Qualifications, Training, and Education

• 1+ years of experience in Collections, Call Center, or Customer Service roles
• Ability to accurately enter and update data in company or client systems
• Experience working in a fast-paced, deadline-oriented environment
• Strong organizational skills with the ability to manage multiple tasks
• Flexibility in scheduling, including evening and weekend availability