Account Representative

NRS; Toledo (OH); On-site; USD 52,000 - 68,000; Full time

Job summary

NRS is a leading transportation and supply chain solutions provider with decades of experience. The Account Representative role focuses on nurturing and expanding our customer base through meticulous management of daily shipment operations and strong client relationships.

You will report to the Director, Account Management and collaborate with carrier sales teams to optimize loads, scheduling, and on-time performance.

Qualifications

• Bachelor’s degree preferred.
• Experience in sales or customer service, preferably in truck brokerage.
• Ability to work in a fast-paced environment with initiative and urgency.
• Strong organizational skills and meticulous attention to detail.
• Independent work style with proactive approach and leadership.
• Excellent communication and negotiation abilities for lasting relationships.
• Commitment to ongoing personal and professional development.

Responsibilities

• Forge and sustain strong customer relationships, primary contact for seamless service.
• Provide proactive inbound and outbound communication, address queries and provide updates.
• Strategically builds loads with accurate shipment details and documentation.
• Coordinate scheduling for pick-up and delivery, optimizing efficiency and punctuality.
• Collaborate with carrier sales teams to meet and exceed expectations.
• Oversee daily load management and resolve issues to maintain on-time performance.
• Troubleshoot transit challenges to maintain service integrity.
• Contribute to team goals with innovative thinking.
• Perform other duties as assigned.

Skills

Customer relationships

Sales experience

Communication skills

Organizational skills

Initiative

Time management

Problem solving

Education

Bachelor’s degree

Job description

NRS is a leading provider of transportation & supply chain solutions. As a family-owned and operated company, NRS has delivered smart logistics solutions to numerous Fortune 500 companies spanning over 70 years.Whether it’s NRT, Keystone, Keystone Fresh, or Keystone Capacity, our innovative energy drives us towards new and valuable solutions for our clients, even as we continuously grow and strengthen our network. We are dedicated to creating a culture that empowers the individual and offers our associates the opportunity to apply their unique skill to the challenges facing our clients. In the office, the warehouse, or on the road, it is this commitment to our innovative spirit that unites us in common mission to push boundaries in the logistics industry.

Job Description

The Account Representative plays a pivotal role in nurturing and expanding our customer base, focusing on the meticulous management of daily shipment operations. The Account Representative builds robust customer relationships, ensuring the delivery of exceptional service levels that surpass our clients’ expectations. This position will report directly to the Director, Account Management.

Duties and responsibilities:

• Forge and sustain strong customer relationships, acting as the primary point of contact to facilitate a seamless service experience.
• Ensure superior customer service through proactive inbound and outbound communication, addressing queries, and providing timely updates.
• Strategically builds loads, guaranteeing precise shipment details and documentation for accuracy.
• Coordinate scheduling for both pick-up and delivery, optimizing efficiency and punctuality.
• Collaborate closely with carrier sales teams, aligning efforts to meet and exceed customer expectations.
• Oversee daily load management, swiftly resolving any issues to maintain on-time performance and customer trust.
• Anticipate and troubleshoot potential challenges during transit, employing creative solutions to maintain service integrity.
• Thrive in a competitive, team-oriented environment, contributing to collective goals with innovative thinking.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree in a relevant field preferred, reflecting a strong academic background.
• Prior experience in sales or customer service roles, with a preference for expertise in truck brokerage operations.
• Demonstrated ability to work efficiently in a fast-paced environment, maintaining a high level of initiative and a strong sense of urgency.
• Exceptional organizational skills and meticulous attention to detail, ensuring thoroughness in all tasks.
• Independent work style, marked by a proactive approach and the capacity to lead initiatives without constant supervision.
• Superior communication abilities, with the skill to negotiate effectively and build lasting relationships.
• A commitment to ongoing personal and professional development, with a keenness to acquire new skills and apply them to enhance job performance.

Physical Demands:

• Extended Sitting: Primarily desk-based with prolonged computer use.
• Computer Use: Frequent operation of computers and office equipment, requiring manual dexterity.
• Eye Strain and Repetitive Motion: Risk from continuous screen use and repetitive tasks like typing.
• Office Navigation: Light walking and standing for meetings and tasks within the office.
• Light Lifting: Occasional handling of objects up to 20 pounds.