Account Representative

State Farm Agent; Riverton (UT); On-site; USD 42,000 - 55,000; Full time

Job summary

State Farm is seeking an Account Representative in West Jordan, UT for a full-time on-site role. You will respond to inquiries, provide quotes, explain coverage options, and process changes to existing accounts.

You’ll also prospect new customers, follow up on leads, and support marketing efforts to grow the agency’s book of business. Accurate records and billing support are part of daily duties.

Qualifications

• Customer service and interpersonal skills to build relationships and address customer needs.
• Sales and consultative skills to identify customer goals and present insurance/financial solutions.
• Organizational and administrative skills to manage multiple accounts and records.
• Clear verbal communication and basic written skills to explain products.
• Comfort with technology and agency management systems; basic office software.
• Ability to work on-site full time in West Jordan, UT within a small team.
• High school diploma or equivalent required; post-secondary coursework is a plus.
• Prior experience in insurance, financial services, retail, or customer-facing roles is beneficial; licenses may be required after hire.

Responsibilities

• Respond to customer inquiries and provide policy quotes.
• Explain coverage options and processing changes to accounts.
• Outreach to prospective customers and follow-up on leads.
• Support marketing activities to grow the agency’s book of business.
• Maintain accurate customer records and assist with billing questions.
• Collaborate with the agent and team to deliver a positive customer experience.

Skills

Customer service

Sales

Organizational skills

Communication

Tech proficiency

On-site work

High school diploma

Licensing ready after hire

Education

High school diploma or equivalent

Post-secondary education or coursework (nice to have)

Job description

Company Description

State Farm® is a nationally recognized insurance and financial services organization whose mission is to help people manage everyday risks, recover from unexpected events, and pursue their goals. For more than 90 years, State Farm agents have built strong, lasting relationships with customers and communities across the United States. With over 19,000 agents from diverse backgrounds, State Farm provides personalized service and reliable support. Joining a State Farm agent’s office offers the opportunity to represent a respected brand known for being “like a good neighbor” to its customers.

Role Description

The Account Representative role in a State Farm agent’s office in West Jordan, UT is a full-time, on‑site position focused on supporting customers with their insurance and financial services needs. Day-to-day responsibilities include responding to customer inquiries, providing policy quotes, explaining coverage options, and processing changes to existing accounts. The role also involves outreach to prospective customers, following up on leads, and supporting marketing activities to grow the agency’s book of business. The Account Representative will maintain accurate customer records, assist with billing questions, and collaborate with the agent and team to deliver a positive customer experience.

Qualifications

• Customer service and interpersonal skills to build relationships, listen effectively, and address customer needs in a professional manner.
• Sales and consultative skills to identify customer goals, present insurance and financial service solutions, and follow up on leads.
• Organizational and administrative skills to manage multiple accounts, maintain accurate records, and handle routine office tasks.
• Communication skills, including clear verbal communication and basic written skills, to explain products and document interactions.
• Comfort with technology, including use of agency management systems, email, and basic office software.
• Ability to work on-site full time in West Jordan, UT and collaborate effectively within a small team environment.
• High school diploma or equivalent required; post-secondary education or relevant industry coursework is a plus.
• Prior experience in insurance, financial services, retail, or customer-facing roles is beneficial; applicable licenses may be required or supported after hire.