Account Representative/Runner

Mary Dickson; Newark (DE); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Medical Insurance

Dental Insurance

Life Insurance

Short-Term Disability

Long-Term Disability

401(k) Plan with company match

Job summary

PATHS, LLC is seeking an Account Representative/Runner to join PATHS. This role ensures accurate documentation, HIPAA compliance, and provides excellent support to PATHS’ provider clients across multiple states.

Requirements include a high school diploma or GED; EPIC knowledge is recommended but not required; strong interpersonal and customer service skills; ability to work independently; and ability to maintain confidentiality. Office is in Newark with travel to client sites as needed.

Qualifications

• High school diploma or GED required.
• EPIC knowledge recommended but not required.
• HIPAA/compliance awareness and patient privacy must be observed.

Responsibilities

• Assist patients in applying for Medical Assistance in hospital settings, bedside and desk.
• Verify patient health insurance information.
• Document patient information accurately and complete tasks promptly.
• Perform tasks like faxing, filing, emailing, and calling to facilitate applications.
• Complete PATHS onboarding trainings (HIPAA, compliance, security, client protocols).
• Participate in ongoing trainings and other duties as assigned.

Skills

Interpersonal skills

Customer service

Independence

HIPAA compliance

Education

High school diploma or GED

Tools

EPIC

Microsoft Office Suite

Job description

Job DescriptionJob DescriptionDescription: Who We Are Founded in 2000, Physician and Tactical Healthcare Services (PATHS), LLC offers a broad range of account receivable management, patient advocacy, and consultation services to assist the needs of our healthcare clients. Our 4 offices in PA, NJ, and DE are home to 450 employees and serve over 100 clients. Our team has built long-term flourishing partnerships with clients and staff by cultivating great experience.

Job Summary

We are currently looking for an Account Representative/Runner to join PATHS, LLC. This role ensures accurate documentation, compliance with HIPAA and healthcare regulations, and contributes excellent assistance to PATHS’ provider clients across multiple states.

Essential Duties & Responsibilities

• Assisting patients in applying for Medical Assistance in the hospital setting, both bedside and at a desk.
• Verify patient health insurance information.
• Accurately document patient information and complete tasks in a timely manner.
• Performing duties such as faxing, filing, emailing, and making phone calls to facilitate completion of applications.
• Completes all required initial PATHS training (HIPAA, compliance, security, client protocols, role-specific workflows) within onboarding timelines.
• Participates in required ongoing training.
• Other duties as assigned.

Requirements

• Effectively communicate all options in clear and accessible language to promote understanding with patient options.
• Trustworthy, detail oriented, problem solving, research skills and organized.
• Ability to work independently and a part of a team.
• Excellent interpersonal and customer service skills, including ability to interact with diverse patient populations and healthcare professionals.
• Ability to maintain confidentiality of protected health information (HIPAA compliance required).
• Ability to meet established productivity and accuracy standards.
• Proficient with Microsoft Office Suite (Outlook, Word, Excel).
• Ability to function well in a high-paced healthcare environment and adapt to multiple client sites.

Physical & Environmental Requirements

• Occasional lifting of up to 15 pounds. (if applicable)
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Entering patient homes and communicating with people to obtain patient information.
• Prolonged periods sitting at a desk and working on a computer, also, prolonged periods of being on your feet while on site at the hospital.
• Transporting supplies to and from client facilities.
• Must have reliable transportation, valid driver’s license and car insurance for travel to client sites as required.

Education & Experience

• High school diploma or GED required.
• Knowledge with EPIC recommended but not required.

Pre-Employment Requirements

• Offers of employment are contingent upon successful completion of applicable screenings consistent with federal, state, and local laws.
• Screenings may include: criminal background check, drug screen, physical exam, PPD screening, and verification of immunization records.
• COVID Vaccination required.
• Employment eligibility will be verified through I-9/E-Verify.
• Because PATHS operates in the healthcare industry, certain screenings (e.g., OIG/GSA exclusion checks, state Medicaid exclusion lists) may be conducted on a recurring basis as required by federal and state law, client contracts, and hospital compliance programs.

Compensation & Benefits

• Compensation: $20.00-$22.00/hour.
• Benefits include: Paid Time Off, Paid Holidays, Medical, Dental, Life Insurance, Short-Term Disability (STD), Long-Term Disability (LTD), and a 401(k) Plan with company match.

Work Schedule

• PATHS, Newark office Monday-Wednesday. CCHS Newark Saturday & Sunday. Hours 8am-4:30pm.
• Available for coverage at client sites at CCHS, Newark or Bayhealth Medical Center in Dover, DE.

EEO & Compliance Statement

PATHS is an Equal Opportunity Employer and complies with all applicable federal, state, and local employment laws. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, or any other status protected by applicable law. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.