Account Representative

Physician and Tactical Healthcare Services, LLC; Lumbrook (DE); On-site; USD 35,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Medical Insurance

Dental Insurance

Life Insurance

STD

LTD

401(k) with match

Job summary

PATHS, LLC in Newark, Delaware is seeking an Account Representative to support eligibility efforts. The role focuses on assisting patients with Medicaid applications, resolving billing issues, and advocating for financial resources while ensuring HIPAA compliance and accurate documentation.

The position requires strong communication, organizational skills, and the ability to travel to client sites as needed.

Qualifications

• High school diploma or GED required.
• HIPAA compliance and patient privacy awareness.
• Proficiency with Microsoft Office; EMR and payer portals preferred.

Responsibilities

• Contact patients to assist with Medicaid applications.
• Verify patient health insurance information and eligibility.
• Coordinate with patients, employers, banks and offices for information.
• Document data accurately in systems and maintain records.
• Handle tasks like faxing, filing, emailing, and calls to complete applications.
• Provide coverage at hospital facilities, traveling to client locations as needed.
• Perform other related duties as assigned.

Skills

Verbal communication

Written communication

HIPAA compliance

Organizational skills

Microsoft Office

EMR & payer portals

Reliable transportation

Education

High school diploma or GED

Tools

Microsoft Office Suite

EPIC/EMR system

Job description

Description

Job Title: Account Representative

Department: Eligibility

Reports To: Manager of Eligibility

Work Schedule: Training schedule is 8:30AM-5:00PM at our Newark, Delaware Office.

Work schedule is 8:00AM-4:30PM OR 8:30AM-5:00PM

Job Summary

The Account Representative supports PATHS' mission by assisting patients and families in securing appropriate health coverage, resolving billing issues, and advocating for financial resources. This role ensures accurate documentation, compliance with HIPAA and healthcare regulations, and contributes to timely revenue recovery for PATHS' provider clients across multiple states.

Company Information

Physician and Tactical Healthcare Services (PATHS), LLC is committed to provide the best possible environment for maximum development and goal achievement for all employees. Our practice is to treat each employee as an individual. We seek to develop a spirit of teamwork; individuals working together to attain a common goal. In order to maintain an atmosphere where these goals can be accomplished, PATHS provides a comfortable and progressive workplace. We take into account individual circumstances and the individual employee.

Founded in 2000, PATHS offers a broad range of account receivable management, patient advocacy, and consultation services to assist the needs of our healthcare clients. Our 4 offices in PA, NJ, and DE are home to 450 employees and that serve over 100 clients. Our team has built flourishing long-term partnerships with clients and staff by cultivating a great experience.

Essential Duties & Responsibilities

• Contacting patients to complete Medicaid applications
• Verifying patient health insurance information
• Working with patients and/or family members, employers, banks and federal/state offices for additional information as needed
• Accurately document information into various systems
• Performing duties such as faxing, filing, emailing, and making phone calls to facilitate completion of applications
• Provide coverage at hospital facility(ies) traveling to different client locations on an as needed basis
• Performs other related duties as assigned. *

Supervisory Responsibilities

This position has no supervisory responsibilities.

Requirements

Required Skills & Abilities

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills, including ability to interact with diverse patient populations and healthcare professionals.
• Ability to maintain confidentiality of protected health information (HIPAA compliance required).
• Strong organizational, analytical, and problem‑solving skills.
• Ability to meet established productivity and accuracy standards.
• Proficient with Microsoft Office Suite (Outlook, Word, Excel); familiarity with EMR and payer portals preferred.
• Must have reliable transportation to travel between PATHS office in Newark, DE and our clients hospital in Dover, DE
• Ability to function well in a high‑paced healthcare environment and adapt to multiple client sites.

Education & Experience

High school diploma or GED required
EPIC/EMR system knowledge preferred.

Physical & Environmental Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Frequent movement in hospital or office settings, including walking between patient rooms and departments.
• Occasional lifting of up to 15 pounds.
• Must have reliable transportation and valid driver’s license for travel to client sites as required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pre-Employment Requirements

Offers of employment are contingent upon successful completion of applicable screenings consistent with federal, state, and local laws.
Screenings may include: criminal background check, drug screen, physical exam, PPD screening, and verification of immunization records (role‑specific).
Employment eligibility will be verified through I-9/E-Verify.
Because PATHS operates in the healthcare industry, certain screenings (e.g., OIG/GSA exclusion checks, state Medicaid exclusion lists) may be conducted on a recurring basis as required by federal and state law, client contracts, and hospital compliance programs.

Compensation & Benefits

Compensation: $17.00- $20.00/hour
Benefits include: Paid Time Off, Paid Holidays, Medical, Dental, Life Insurance, Short-Term Disability (STD), Long-Term Disability (LTD), and a 401(k) Plan with company match.

EEO & Compliance Statement

PATHS is an Equal Opportunity Employer and complies with all applicable federal, state, and local employment laws. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, or any other status protected by applicable law. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.