Account Representative

Givens; Mebane (NC); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Life insurance

Short-term and long-term disability

Job summary

Givens Talent in Mebane, NC is seeking a Customer Account Representative to join our logistics-focused team. You will manage customer accounts, process orders, coordinate shipments, and maintain accurate records to keep daily warehouse operations running smoothly.

The ideal candidate has experience in customer service, order processing, and using Microsoft Office. Proficiency with warehouse systems is a plus; this is a Monday–Friday, 8:00 AM–5:00 PM role with temp-to-perm potential.

Qualifications

• Experience in customer service, order processing, or related role.
• Proficiency in Microsoft Office, especially Excel and Outlook.
• Strong written and verbal communication skills.
• Ability to prioritize and stay organized with multiple requests.
• High accuracy in data entry and reviewing documents.
• Experience in distribution center or warehouse environment preferred.
• Familiarity with warehouse management systems helpful.

Responsibilities

• Serve as primary contact for assigned accounts via phone and email.
• Enter and process customer orders ensuring information is complete and accurate.
• Schedule and coordinate freight with transportation carriers and warehouse personnel.
• Prepare and review shipping paperwork, including bills of lading and receiving documentation.
• Track order activity and follow up on shipment delays, inventory discrepancies, and customer concerns.
• Update inventory transactions and customer information in the warehouse management system.
• Assist with cycle counts, inventory adjustments, and record reconciliation.
• Maintain organized electronic records and prepare routine customer and operational reports.
• Communicate with warehouse supervisors and other departments to ensure customer requirements are met.
• Perform additional administrative and account support duties as needed.

Skills

Customer service

Order processing

MS Office

Excel

Outlook

Communication skills

Time management

Attention to detail

Team collaboration

DC experience

Tools

WMS

NAVIS port system

Job description

Givens Talent is a modern staffing agency that specializes in fit-based screening. Through precision staffing, we’ll communicate with our partners, leaders in the warehousing industry, to analyze your skill sets and find opportunities that match your experience and career goals. Whether you’re seeking clerical, administrative, or light industrial warehouse roles, we’ll help you find the right opportunity to advance your career.

We offer more than just jobs. We connect you with rewarding opportunities to grow and succeed in your career.

Personalized Job Matching

Our team takes the time to understand your skills and aspirations to find the perfect fit.

Ongoing Support

From resume enhancement to interview preparation, we support you every step of the way.

Account Representative
Mebane, NC
$18.00-$20.00 per hour
Monday–Friday, 8:00 AM–5:00 PM
Temp- to Perm with Full- time hours

About Givens
Since 1957, Givens has provided warehousing, distribution, transportation, packing and crating, and freight services to businesses across multiple industries. Our team works together to deliver reliable solutions while supporting the customers who depend on us every day.
Position Overview
Givens is seeking a Customer Account Representative to join our team in Mebane, NC. This position plays an important role in keeping daily warehouse operations running smoothly by managing customer accounts, processing orders, coordinating shipments, and maintaining accurate records.

We are looking for someone who is organized, detail-oriented, and comfortable communicating with customers and internal teams throughout the day. The right candidate will be able to manage several tasks at once, meet deadlines, and provide dependable customer support.

What You'll Be Doing

• Serve as a primary point of contact for assigned customer accounts, responding to questions and requests by phone and email.
• Enter and process customer orders, ensuring information is complete and accurate.
• Schedule and coordinate incoming and outgoing freight with transportation carriers and warehouse personnel.
• Prepare and review shipping paperwork, including bills of lading and receiving documentation.
• Track order activity and follow up on shipment delays, inventory discrepancies, and customer concerns.
• Update inventory transactions and customer information in the warehouse management system.
• Assist with cycle counts, inventory adjustments, and record reconciliation.
• Maintain organized electronic records and prepare routine customer and operational reports.
• Communicate with warehouse supervisors and other departments to ensure customer requirements are met.
• Perform additional administrative and account support duties as needed.

What We're Looking For

• Experience in customer service, order processing, administrative support, or a related position.
• Proficiency in Microsoft Office, particularly Excel and Outlook.
• Strong written and verbal communication skills.
• Ability to prioritize assignments and stay organized while handling multiple customer requests.
• High level of accuracy when entering information and reviewing documents.
• Comfortable working independently and collaborating with warehouse and transportation teams.
• Reliable attendance and a professional approach to customer service.
• Previous experience in a distribution center, warehouse office, or transportation environment is preferred.
• Familiarity with warehouse management systems is helpful.
• Experience using the NAVIS port system is a plus.
• Eligible employees may have access to:
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off
• Life insurance
• Short-term and long-term disability coverage

At Givens Talent, our unique approach sets us apart:

• Recruitment Expertise: We leverage our deep knowledge of the logistics, transportation, warehousing, and supply chain industries to identify and attract the best talent to fill your clerical and administrative positions.
• Placement Services: We match candidates with the right opportunities, ensuring they are well-suited and ready to succeed in their roles.
• Rigorous Qualification: Every candidate undergoes a thorough vetting process, including comprehensive background screening, to ensure they meet the highest standards of competence, reliability, and integrity.
• Tracking & Payroll Management: We meticulously track the hours and absences of each associate and manage all payroll services, ensuring accuracy and efficiency.
• Retention Strategies: We work closely with our clients to create work environments that retain top talent, reducing turnover and ensuring long-term success.

For Employers

Givens Talent is a specialized staffing agency, focused on filling specific light industrial, special project, warehouse, and forklift operator roles. Unlike a general staffing company, we match talented individuals with precise job requirements. Our rigorous hiring process includes full background checks, even for temporary and contract positions, ensuring you receive top-tier talent.

We are licensed to operate in Virginia, North Carolina, South Carolina, and Georgia.

From short-term assignments to direct hires and long-term placements, we design staffing solutions that align with your business objectives.

Quality Assurance

Our rigorous recruitment and qualification process, including background screening, ensures you receive the best candidates for the job.

We’re more than just a staffing service—we’re your strategic partner, providing ongoing support to meet your evolving needs.