Account Representative

Givens Packing & Crating; Mebane (NC); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Life insurance

Short-term and long-term disability

Job summary

Givens Packing & Crating in Mebane, NC is seeking a Customer Account Representative to manage customer accounts, process orders, coordinate shipments, and maintain accurate records. The role supports daily warehouse operations and requires strong organization and communication with customers and internal teams.

The ideal candidate handles multiple tasks, meets deadlines, and ensures dependable customer service.

Qualifications

• Experience in customer service, order processing, administrative support, or a related position.
• Proficiency in Microsoft Office, particularly Excel and Outlook.
• Strong written and verbal communication skills.
• Ability to prioritize assignments and stay organized while handling multiple customer requests.
• High level of accuracy when entering information and reviewing documents.
• Comfortable working independently and collaborating with warehouse and transportation teams.
• Reliable attendance and a professional approach to customer service.
• Previous experience in a distribution center, warehouse office, or transportation environment is preferred.
• Familiarity with warehouse management systems is helpful.
• Experience using the NAVIS port system is a plus.

Responsibilities

• Serve as a primary point of contact for assigned customer accounts, responding to questions and requests by phone and email.
• Enter and process customer orders, ensuring information is complete and accurate.
• Schedule and coordinate incoming and outgoing freight with transportation carriers and warehouse personnel.
• Prepare and review shipping paperwork, including bills of lading and receiving documentation.
• Track order activity and follow up on shipment delays, inventory discrepancies, and customer concerns.
• Update inventory transactions and customer information in the warehouse management system.
• Assist with cycle counts, inventory adjustments, and record reconciliation.
• Maintain organized electronic records and prepare routine customer and operational reports.
• Communicate with warehouse supervisors and other departments to ensure customer requirements are met.
• Perform additional administrative and account support duties as needed.

Skills

Customer service

Order processing

Administrative support

Communication skills

Multitasking

Organization

Attention to detail

Independent work

Tools

NAVIS port system

Warehouse management systems

Excel

Outlook

Microsoft Office

Job description

About Givens

Since 1957, Givens has provided warehousing, distribution, transportation, packing and crating, and freight services to businesses across multiple industries. Our team works together to deliver reliable solutions while supporting the customers who depend on us every day.

Account Representative

Mebane, NC
$18.00–$20.00 per hour
Monday–Friday, 8:0 AM–5:00 PM
Temp- to Perm with Full- time hours

About Givens

Since 1957, Givens has provided warehousing, distribution, transportation, packing and crating, and freight services to businesses across multiple industries. Our team works together to deliver reliable solutions while supporting the customers who depend on us every day.

Position Overview

Givens is seeking a Customer Account Representative to join our team in Mebane, NC. This position plays an important role in keeping daily warehouse operations running smoothly by managing customer accounts, processing orders, coordinating shipments, and maintaining accurate records.

We are looking for someone who is organized, detail-oriented, and comfortable communicating with customers and internal teams throughout the day. The right candidate will be able to manage several tasks at once, meet deadlines, and provide dependable customer support.

What You'll Be Doing

• Serve as a primary point of contact for assigned customer accounts, responding to questions and requests by phone and email.
• Enter and process customer orders, ensuring information is complete and accurate.
• Schedule and coordinate incoming and outgoing freight with transportation carriers and warehouse personnel.
• Prepare and review shipping paperwork, including bills of lading and receiving documentation.
• Track order activity and follow up on shipment delays, inventory discrepancies, and customer concerns.
• Update inventory transactions and customer information in the warehouse management system.
• Assist with cycle counts, inventory adjustments, and record reconciliation.
• Maintain organized electronic records and prepare routine customer and operational reports.
• Communicate with warehouse supervisors and other departments to ensure customer requirements are met.
• Perform additional administrative and account support duties as needed.

What We're Looking For

• Experience in customer service, order processing, administrative support, or a related position.
• Proficiency in Microsoft Office, particularly Excel and Outlook.
• Strong written and verbal communication skills.
• Ability to prioritize assignments and stay organized while handling multiple customer requests.
• High level of accuracy when entering information and reviewing documents.
• Comfortable working independently and collaborating with warehouse and transportation teams.
• Reliable attendance and a professional approach to customer service.
• Previous experience in a distribution center, warehouse office, or transportation environment is preferred.
• Familiarity with warehouse management systems is helpful.
• Experience using the NAVIS port system is a plus.

Benefits

• Eligible employees may have access to:
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off
• Life insurance
• Short-term and long-term disability coverage