Account Representative

Hillphoenix; Keosauqua (IA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401k Retirement Plan

Flexible Spending

Paid Holidays

Job summary

Dover Food Retail in Keosauqua, IA, is seeking an Account Representative to support customers, sales teams, and internal groups by translating requirements into actionable demand. You’ll interface with technical refrigeration specs and manage the sales cycle from quotes to installation.

The role requires a customer-focused mindset, HVAC/R knowledge, and strong communication skills. A Bachelor’s degree in business or related experience is preferred, with OEM manufacturing exposure and proficiency

Qualifications

• Bachelor’s degree in business field or 5 years’ experience in account management or inside sales
• 2 years’ experience OEM Mfg. environment
• Understanding of Microsoft Office programs (Outlook and Excel)
• Basic HVAC/R knowledge
• Excellent written and verbal communication
• Superior organization

Responsibilities

• Prepare customer bid packages
• Determine customer product needs and upsell options
• Configure complex products in internal software to provide quotations
• Manage orders through the full sales cycle from quotes to installation
• Responsible for price quotations and/or orders
• Liaise with internal Engineering, Product Management, Technical Support, Planning, TAG, and Production to determine feasibility of new products
• Partner with finance, shipping, and production to clear credit issues and maintain communication with customers
• Act as internal point of contact for account(s) incoming and outgoing conduit
• Collaborate with all internal departments regarding orders and opportunities
• Provide order status updates to customers, regional sales managers, and dealers
• Participates in customer visits to contribute to presentations
• Create and maintain general work instruction and customer specification documents for accounts
• Other duties as assigned

Skills

Customer focus

OEM manufacturing experience

Microsoft Office (Outlook, Excel)

HVAC/R knowledge

Written and verbal communication

Organization

Education

Bachelor’s degree in business field

Tools

Microsoft Office

Job description

Our Story

under brands such as HillPhoenix and Anthony.

DFR is part of the Climate and Sustainability Technologies segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.

DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.

Our Story

under brands such as HillPhoenix and Anthony.

DFR is part of the Climate and Sustainability Technologies segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.

DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.

Job Title: Account Representative

Location: Keosauqua, IA

What We’re Looking For

We are looking for a self-motivated and detail-oriented individual to support our customers, sales teams, and internal teams to initiate front-end processes. This professional will take in all customer requirements and translate that information to organizational demand while delivering exceptional service throughout the customer journey. This role will interface with technical aspects of commercial refrigeration specifications.

What You’ll Be Responsible For In This Role

• Prepare customer bid packages
• Determine customer product needs such as suggesting upselling options, better margins, cost of products, product type, etc.
• Configure complex products within internal software to provide quotations to external customers, regional sales manager, and dealers
• Manage orders throughout the full sales cycle from quotes to equipment installation
• Responsible for price quotations and/or orders
• Reconcile pricing discrepancies to confirm purchase order
• Liaise with internal Engineering, Product Management, Technical Support, Planning, TAG, and Production to determine technical feasibility of new products and configuration options
• Partner with finance, shipping, and production to clear credit issues and maintain communication with external customers, regional sales manager, and dealers
• Act as internal point of contact for account(s) incoming and outgoing conduit
• Collaborate with all internal departments, answering questions regarding orders, customer specifications, and opportunities for assigned account(s)
• Provide order status updates to external customers, regional sales managers, and dealers
• Participates in customer visits to contribute to presentations, process clarification, etc.
• Create and maintain general work instruction and customer specification documents for accounts
• Other duties as assigned

What are the basic qualifications?

• Bachelor’s Degree in business related field or in lieu of education, 5 years’ experience in account management or inside sales

To Be a Great Fit For The Role

• Customer focus – ability to keep the needs of customer front of mind with every initiative
• 2 years’ experience OEM Mfg. environment
• Understanding of Microsoft Office programs (Outlook and Excel)
• Basic HVAC/R knowledge
• Excellent written and verbal communication
• Superior organization

How We Define Our Values and Why You Should Join Our Team:

The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality and delivering what we promise. It’s our values that define Dover to all of our key audiences: our shareholders, customers, prospective employees and especially to ourselves.

These values must be expressed in our work and embody our actions, as they form the basis by which we do our jobs, make decisions and measure our performance. It’s our unwavering commitment to maintaining our values that defines who we are as a Company.

• Collaborative Entrepreneurial Spirit
• Winning Through Customers
• Respects and Values People
• Expectations for Results
• High Ethical Standards, Openness, and Trust

What’s in it for you?

• Medical, Dental, and Vision
• 401k Retirement Plan
• Flexible Spending
• Paid Holidays

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.