Account Representative

Dover-Corporation; Keosauqua (IA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401k Retirement Plan

Flexible Spending

Paid Holidays

Job summary

Dover Food Retail in Keosauqua, IA is seeking an Account Representative to support customers, sales teams, and internal groups, translating requirements into demand and ensuring excellent service throughout the customer journey, including the refrigeration specs.

Responsibilities include preparing bids, configuring complex products, managing orders, coordinating with engineering, finance, and production, and acting as main contact for accounts.

Qualifications

• Bachelor’s Degree in business related field or in lieu of education, 5 years’ experience in account management or inside sales.
• 2 years’ experience OEM Mfg environment.
• Proficiency in Microsoft Office (Outlook and Excel).
• Basic HVAC/R knowledge.
• Excellent written and verbal communication.
• Superior organization.

Responsibilities

• Prepare customer bid packages.
• Determine customer product needs and upsell opportunities.
• Configure complex products to provide quotations.
• Manage orders through the full sales cycle from quotes to installation.
• Responsible for price quotations and/or orders.
• Reconcile pricing discrepancies to confirm purchase orders.
• Collaborate with internal teams on technical feasibility and product options.
• Coordinate with finance, shipping and production to clear credit issues.
• Act as internal point of contact for accounts and inquiries.
• Provide order status updates to customers and regional managers.
• Assist with customer visits and presentations.
• Create and maintain customer specifications documents.

Skills

Customer service

Communication

MS Excel

Education

Bachelor’s degree in business related field

Tools

MS Office

Job description

Job Title: Account Representative

Location: Keosauqua, IA

What we’re looking for:

We are looking for a self-motivated and detail-oriented individual to support our customers, sales teams, and internal teams to initiate front-end processes. This professional will take in all customer requirements and translate that information to organizational demand while delivering exceptional service throughout the customer journey. This role will interface with technical aspects of commercial refrigeration specifications.

What you’ll be responsible for in this role:

• Prepare customer bid packages
• Determine customer product needs such as suggesting upselling options, better margins, cost of products, product type, etc.
• Configure complex products within internal software to provide quotations to external customers, regional sales manager, and dealers
• Manage orders throughout the full sales cycle from quotes to equipment installation
• Responsible for price quotations and/or orders
• Reconcile pricing discrepancies to confirm purchase order
• Liaise with internal Engineering, Product Management, Technical Support, Planning, TAG, and Production to determine technical feasibility of new products and configuration options
• Partner with finance, shipping, and production to clear credit issues and maintain communication with external customers, regional sales manager, and dealers
• Act as internal point of contact for account(s) incoming and outgoing conduit
• Collaborate with all internal departments, answering questions regarding orders, customer specifications, and opportunities for assigned account(s)
• Provide order status updates to external customers, regional sales managers, and dealers
• Participates in customer visits to contribute to presentations, process clarification, etc.
• Create and maintain general work instruction and customer specification documents for accounts
• Other duties as assigned

What are the basic qualifications?

Bachelor’s Degree in business related field or in lieu of education, 5 years’ experience in account management or inside sales

To be a great fit for the role:

• Customer focus – ability to keep the needs of customer front of mind with every initiative
• 2 years’ experience OEM Mfg. environment
• Understanding of Microsoft Office programs (Outlook and Excel)
• Basic HVAC/R knowledge
• Excellent written and verbal communication
• Superior organization

How We Define Our Values and Why You Should Join Our Team:

The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality and delivering what we promise. It’s our values that define Dover to all of our key audiences: our shareholders, customers, prospective employees and especially to ourselves. These values must be expressed in our work and embody our actions, as they form the basis by which we do our jobs, make decisions and measure our performance. It’s our unwavering commitment to maintaining our values that defines who we are as a Company.

• Collaborative
• Entrepreneurial Spirit
• Winning Through Customers
• Respects and Values People
• Expectations for Results
• High Ethical Standards, Openness, and Trust

What’s in it for you? (Comprehensive Benefit Package)

• Medical, Dental, and Vision
• 401k Retirement Plan
• Flexible Spending
• Paid Holidays

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan.

This position is eligible to earn commissions based on performance metrics and other criteria outlined in our applicable commissions plan.

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.