Account Representative

Joseph T. Ryerson & Son, Inc; Jacksonville (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

Joseph T. Ryerson & Son, Inc is seeking an Account Representative in Jacksonville, Florida. This role involves enhancing customer satisfaction and driving revenue growth through exceptional support and service. The candidate will work closely with customers and collaborate with various departments to execute account development plans.

A Bachelor’s degree and experience in industrial sales are preferred. Strong communication skills and proficiency with CRM systems are essential for success. This is a fully onsite position with a commitment to customer service excellence.

Qualifications

• Bachelor's degree preferred.
• Proven experience in industrial or manufacturing sales; metal fabrication experience preferred.
• Strong understanding of fabrication processes like welding, cutting, and machining.

Responsibilities

• Processes customer orders and establishes relationships with customers.
• Works with different departments to execute account development plans.
• Balances concurrent requests for assistance from internal and external customers.

Skills

Customer support

Sales experience

Negotiation skills

Technical comprehension

Education

Bachelor's degree

Tools

CRM systems

Microsoft Office Suite

Job description

Overview

Welcome to Ryerson, where exceptional career opportunities await. As a leading provider of industrial metal products and services since 1842, we are committed to excellence and best‑in‑class customer service. Join our team and be a part of a legacy of excellence, where your contributions will be valued, and your development supported. Ryerson offers a dynamic, quality‑focused, environment, ideal for advancing your career and making your mark in the metals industry.

As an Account Representative, you will play a crucial role in delivering outstanding customer support to address and resolve customer needs effectively. Your responsibilities will drive revenue growth by identifying opportunities to enhance customer satisfaction. This is a fully‑onsite position. Candidates must be able to work Monday through Friday at one of the following locations: Birmingham, Alabama; Mobile, Alabama; Jacksonville, Florida; New Orleans, Louisiana; or Norcross, Georgia.

Roles and Responsibilities

• Processes customer orders, makes sales calls, and works to establish relationships with customers
• Continues to build territory/account approach and monitor resources
• Works with different departments to execute account development plans
• Prioritizes concurrent customers' demands and provides satisfactory service to all
• Balances concurrent requests for assistance from internal and external customers for customer service issues
• Tasks must be completed with speed and accuracy
• All other duties as assigned or duties, responsibilities, and activities may change at any time with or without notice

Requirements

• Bachelor's degree preferred
• Proven experience in industrial or manufacturing sales; metal fabrication experience preferred
• Strong understanding of fabrication process such as welding, cutting, forming, machining, and assembly
• Ability to read and interpret technical drawings and blueprints
• Excellent communication, negotiation, and presentation skills
• Proficiency with CRM systems and Microsoft Office Suite
• Valid driver's license and willingness to travel to client sites

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex (including gender identity, sexual orientation or preference, and pregnancy), age, national origin, religion, disability or genetic information, marital status, status as a veteran, or any other federal, state or local protected class or artificial barrier.