Account Representative

Ryerson Canada; Grand Rapids (MI); On-site; USD 42,000 - 65,000; Full time

Job summary

Ryerson is seeking an Account Representative in Grand Rapids, MI to deliver outstanding customer support and drive revenue growth by identifying opportunities to enhance satisfaction.

You will process orders, build territory plans, and collaborate with internal teams to execute account development strategies. Candidates should have 1–3 years of sales experience, strong communication, and MS Office proficiency. Prior metal industry experience is a plus.

Qualifications

• Bachelor’s degree preferred in business, sales and marketing, economics, or related fields.
• 1-3 years of sales or related experience.
• Experience in the Metal industry is preferred.
• Proficiency in Microsoft applications (Outlook, Excel, Word).
• SAP Experience is a plus.
• Excellent professional written, verbal, and interpersonal communication skills.
• Positive attitude, competitive, goal-oriented, driven with a passion to excel.

Responsibilities

• Processes customer orders, makes sales calls, and works to establish relationships with customers
• Continues to build territory/account approach and monitor resources
• Works with different departments to execute account development plans
• Prioritizes concurrent customers' demands and provides satisfactory service to all
• Balances concurrent requests for assistance from internal and external customers for customer service issues
• Tasks must be completed with speed and accuracy
• All other duties as assigned or duties, responsibilities, and activities may change at any time with or without notice

Skills

Sales experience

Customer service

MS Office

SAP experience

Communication skills

Education

Bachelor's degree preferred

Tools

SAP

Job description

Welcome to Ryerson, where exceptional career opportunities await. As a leading provider of industrial metal products and services since 1842, we are committed to excellence and best-in-class customer service. Join our team and be a part of a legacy of excellence, where your contributions will be valued, and your development supported. Ryerson offers a dynamic, quality-focused, environment, ideal for advancing your career and making your mark in the metals industry.

As an Account Representative, you will play a crucial role in delivering outstanding customer support to address and resolve customer needs effectively. Your responsibilities will drive revenue growth by identifying opportunities to enhance customer satisfaction.

Roles and Responsibilities

• Processes customer orders, makes sales calls, and works to establish relationships with customers
• Continues to build territory/account approach and monitor resources
• Works with different departments to execute account development plans
• Prioritizes concurrent customers' demands and provides satisfactory service to all
• Balances concurrent requests for assistance from internal and external customers for customer service issues
• Tasks must be completed with speed and accuracy
• All other duties as assigned or duties, responsibilities, and activities may change at any time with or without notice

Requirements

• Bachelor’s degree preferred in business, sales and marketing, economics, or related fields
• 1-3 years of sales or related experience
• Experience in the Metal industry is preferred
• Proficiency in Microsoft applications (Outlook, Excel, Word)
• SAP Experience is a plus
• Excellent professional written, verbal, and interpersonal communication skills
• Positive attitude, competitive, goal-oriented, driven with a passion to excel

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex (including gender identity, sexual orientation or preference, and pregnancy), age, national origin, religion, disability or genetic information, marital status, status as a veteran, or any other federal, state or local protected class or artificial barrier.