Account Representative

Sonepar Canada, Inc.; Irving (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k) plan

PTO

Parental leave

Professional development programs

Shareholder opportunity

Disability insurance

Life insurance

Wellness program

Gym reimbursement

EAP

Job summary

Sonepar Canada, Inc. is hiring an Account Manager-PNP in Irving, Texas. You will handle inbound and outbound sales calls, manage customer accounts, and strive to generate revenue while maintaining high customer satisfaction.

Responsibilities include growing small to medium accounts, upselling, and maintaining CRM records. You will work with program leadership to meet targets, understand campaigns, and participate in ongoing training.

Qualifications

• 3+ years of sales or outbound sales call experience.
• Basic navigation of Eclipse, SSM and Microsoft Office.
• Knowledgeable of electrical products and electrical distribution.
• Strong phone and verbal communication skills along with active listening.
• Ability to use CRM systems and practices.
• Customer focus and adaptability to different personality types.
• Ability to multi-task, set priorities and manage time effectively.
• Able to work in a team environment.

Responsibilities

• Account Representative is responsible for inbound and outbound sales calls.
• Handle current and potential customers with the goal of generating revenue.
• Solve customer issues, complaints, and inquiries to maintain satisfaction.
• Identify, qualify, and grow small to medium accounts with program leadership.
• Manage large numbers of inbound and outbound calls in a timely manner.
• Follow communication scripts when handling topics.
• Upsell products and services when opportunities arise.
• Build sustainable relationships and engage customers to drive success.
• Keep records of conversations via CRM in a clear way.
• Attend seminars/training to improve knowledge and performance.
• Meet personal/team targets (qualitative and quantitative).
• Explain marketing campaigns to customers.

Skills

Sales experience

CRM proficiency

Verbal communication

Time management

Electrical product knowledge

Team collaboration

Tools

Eclipse

SSM

Microsoft Office

Job description

Position:

Account Manager-PNP

Location:

Irving, Texas

Responsibilities

Account Representative is responsible for inbound and outbound sales calls. This individual will handle current and potential customers with the goal of generating revenue. Also responsible for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.

• Work collaboratively with PNP Program Leadership to identify, qualify, and grow small to medium accounts
• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Seize opportunities to upsell products and services when they arise
• Build sustainable relationships and engage customers by responding to their needs, offering solutions, and introducing them to internal resources that will contribute to their success
• Keep records of all conversations via CRM database in a comprehensible way
• Frequently attend educational seminar/training to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets
• Understand marketing campaigns and communicating those to customers
• Setup and Maintain SPA’s
• Promote and Setup Customer Digital Platforms
• Utilize CRM as the customer management tool

Qualifications

• 3+ Years of Sales or previous experience in an outbound sales call role
• Basic Navigation of Eclipse, SSM and Microsoft Office
• Knowledgeable of electrical products and electrical distribution
• Strong phone and verbal communication skills along with active listening
• Ability to use CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Able to work in a team environment

Note

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Crawford is an equal opportunity employer

What We Offer You

We offer great family-friendly benefits to full-time associates:

• Paid time off
• Paid parental leave
• 401(k) retirement savings with company match
• Professional and personal development programs
• Opportunity to become a shareholder
• Employer-paid short- and long-term disability
• Employer-paid life insurance for spouse and dependents
• Robust wellness program
• Gym reimbursement
• Employee Assistance Program (EAP)

We’re proud to be a military-friendly company, and our many employee resource groups (ERGs) help you make connections and feel supported.

Equal Employment Opportunity Statement

Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law.

Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 843-745-2420 or email [e-mail] .

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here .

Pay Transparency Non-Discrimination Provision

Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here .