Account Representative - PNP

Sonepar Canada, Inc.; Austin, Northern (TX, KY); Hybrid; USD 52,000 - 78,000; Full time

Benefits offered by this job

Paid time off

Parental leave

401(k) with match

Professional development

Shareholder opportunity

Disability insurance

Life insurance

Wellness program

Gym reimbursement

EAP

Job summary

Crawford Electric Supply is seeking an Account Representative for the PNP Program at the RDC/Branch. You will handle inbound and outbound calls to customers, identify opportunities, and strive to grow small-to-medium accounts while delivering exceptional service.

Join a team that values difference and provides strong benefits within the Sonepar family, with opportunities for professional development and career growth across a leading electrical distributor network.

Qualifications

• 3+ years of sales or outbound sales call experience
• Basic navigation of Eclipse, SSM and Microsoft Office
• Knowledgeable of electrical products and electrical distribution
• Strong phone and verbal communication skills with active listening
• Ability to use CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Able to work in a team environment

Responsibilities

• Handle inbound and outbound sales calls to current and potential customers; aim to generate revenue
• Identify, qualify, and grow small to medium accounts with PNP Program Leadership
• Manage large volumes of calls in a timely manner
• Follow scripts for various topics
• Upsell products and services when opportunities arise
• Build sustainable relationships and respond to customer needs with solutions
• Keep CRM records clearly and accurately
• Attend trainings to improve knowledge and performance
• Meet personal and team qualitative and quantitative targets
• Understand marketing campaigns and communicate them to customers
• Setup and maintain SPAs and customer digital platforms
• Utilize CRM as the customer management tool

Skills

Sales experience

Phone & verbal communication

Active listening

CRM usage

Customer focus

Time management

Team player

Electrical product knowledge

Tools

Eclipse

SSM

Microsoft Office

CRM systems

Job description

There’s a Place for You at Crawford Electric Supply.

A career at Crawford Electric Supply is more than a job. You’re investing in a brighter, more sustainable future together and joining a team that makes a real difference for our customers. Crawford Electric Supply offers electrical products and services to contractors. If it helps bring electricity to an office, home, factory or other building – you can find it here. We operate throughout the southeast region of the United States, and are part of the Sonepar group, the world’s #1 electrical distributor with over 45,000 associates around the globe.

Being “Powered by Difference” means we respect and value diverse perspectives.Crawford Electric Supply we offer a supportive culture and great benefits, and as part of the larger Sonepar group, we can offer exciting opportunities to grow your career.

Position

Account Representative (PNP Program)

Location

RDC/Branch

About Crawford

If you are looking for a company who is committed to building a relationship with you, who encourages having fun at work, who is powered by difference, and who is passionate about your future, it’s time to apply at Crawford Electric Supply. Known in the electrical distribution industry for being a great place to work and build a career, Crawford prides itself on being a business partner rather than just an electrical supplier to its customers. Everyday Crawford associates provide the best customer experience while at the same time offering the widest variety of electrical products on the market. For the past 30 years, Crawford has built a culture of growth, opportunity, innovative thinking, and stability for its employees by truly living up to the company motto of, "Whatever it Takes!" through our mindset competencies below:

Adapt: Effectively embrace new situation and people

Dare: Appropriately challenge the status quo

Learn: Learn from others, from mistakes, and self-improve

Responsibilities

Account Representative is responsible for inbound and outbound sales calls. This individual will handle current and potential customers with the goal of generating revenue. Also responsible for effectively solvingcustomer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior

• Work collaboratively with PNP Program Leadership to identify, qualify, and grow small to medium accounts
• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Seize opportunities to upsell products and services when they arise
• Build sustainable relationships and engage customers by responding to their needs, offering solutions, and introducing them to internal resources that will contribute to their success
• Keep records of all conversations via CRM database in a comprehensible way
• Frequently attend educational seminar/training to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets
• Understand marketing campaigns and communicating those to customers
• Setup and Maintain SPA’s
• Promote and Setup Customer Digital Platforms
• Utilize CRM as the customer management tool

Qualifications

• 3+ Years of Sales or previous experience in an outbound sales call role
• Basic Navigation of Eclipse, SSM and Microsoft Office
• Knowledgeable of electrical products and electrical distribution
• Strong phone and verbal communication skills along with active listening
• Ability to use CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Able to work in a team environment

Note:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Crawford is an equal opportunity employer

Crawford is a subsidiary of Sonepar USA.

What We Offer You

We offer great family-friendly benefits to full-time associates:

• Paid time off
• Paid parental leave
• 401(k) retirement savings with company match
• Professional and personal development programs
• Opportunity to become a shareholder
• Employer-paid short- and long-term disability
• Employer-paid life insurance for spouse and dependents
• Robust wellness program
• Gym reimbursement
• Employee Assistance Program (EAP)

We’re proud to be a military-friendly company, and our many employee resource groups (ERGs) help you make connections and feel supported.

Equal Employment Opportunity Statement

Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law.

Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 843-745-2420 or email [e-mail] .

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here .

Pay Transparency Non-Discrimination Provision

Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here .