Account Representative

Chicago Tube & Iron Company; Fond du Lac (WI); Hybrid; USD 50,000 - 58,000; Full time

Job summary

Chicago Tube and Iron Company in Fond du Lac, WI is seeking an Account Representative to handle day-to-day customer accounts, process orders, solicit new business, and manage account activities. You will work closely with Account Managers and management to grow sales and ensure accurate order entry and timely delivery.

The role requires inside sales or customer service experience, preferably in steel distribution or industrial sales, with strong communication, organizational skills, and

Qualifications

• Inside sales or customer service experience is required.
• Experience in steel distribution or related industry is highly preferred.
• Strong communication, organizational, and professional phone skills.
• Proficiency with Word and Excel is expected.

Responsibilities

• Handle customer calls and place orders for the company’s full product line.
• Utilize mainframe system to access information and input data.
• Manage pricing and expediting of orders; schedule deliveries.
• Understand products, pricing policies, and market sources; develop quotes.
• Handle returns, credits, and adjustments; resolve customer concerns.
• Assist in purchasing products and services when needed.

Skills

Inside sales / customer service

Steel industry experience

Industrial sales experience

Strong communication skills

Organizational skills

Self-starter

Microsoft Word

Microsoft Excel

Education

Bachelor's Degree (preferred)

Tools

Microsoft Word

Microsoft Excel

Job description

Account Representative

Regular Full-Time Fond Du Lac, WI, US

4 days ago Requisition ID: 1840

Salary Range: $50,000.00 To $58,000.00 Annually

Chicago Tube and Iron Company is a leader in the metals distribution and fabrication industry. We are an established company with an impressive record of profitability and growth.

The primary purpose of this job is the day-to-day handling of customer accounts, which includes order processing, order solicitation, and general account management. This position works closely with Account Managers and management to acquire new business.

Essential Duties and Responsibilities:

• Handle customer calls and place orders for the company’s entire line of products.
• Utilize the mainframe computer system to access information and input data.
• Manage the pricing and expediting of orders; effectively schedule customer deliveries.
• Have a good understanding of Company products, pricing policies, competitive market, and mill sources.
• Develop formal quotes in response to customer inquiries.
• Handle returns, credits, and adjustments.
• Use problem-solving skills to deal with customer concerns, which are sometimes difficult and require a high degree of tact and good judgment.
• Purchase products and services when needed.

Position Requirements:

• Self-starter who can generate sales and profit.
• Inside sales and/or customer service experience is required; candidates with experience in the steel industry are highly preferred; industrial sales experience is necessary.
• The position also requires good communication and organizational skills, professional telephone skills, and solid computer skills, with experience in the use of Microsoft Word and Excel.
• A Bachelor’s Degree is preferred.
• Experience in steel distribution or a related industry highly preferred.
• Office environment/no specific or unusual physical or environmental demands.
• Occasionally exposed warehouse working conditions and surroundings, while wearing the required PPE.

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