Account Representative

Basler AG; Exton (PA); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Basler, Inc. is seeking an entry-level technical sales professional in Exton, PA. The role focuses on business development, account management, and handling customer inquiries, using Salesforce.com to document activities and opportunities.

The position offers a hybrid work arrangement, combining remote work with time in the Exton, PA office. A four-year degree and strong technical aptitude are required, with growth opportunities within the Basler product and solutions portfolio.

Qualifications

• 0-2 years of sales or customer support experience.
• Four year college degree.
• Technical affinity and knowledge of computer vision components.
• Basic knowledge of computer hardware and software operating systems.
• Strong interpersonal communication and a sense of urgency.

Responsibilities

• Generate sales by managing existing accounts and pursuing new business through prospecting.
• Handle incoming customer support issues promptly and effectively.
• Maintain knowledge of Basler products, applications, and competitive offerings.
• Develop application knowledge to assist customers and sell Basler products and solutions.
• Identify target customers and viable projects to optimize time and resources.
• Distribute leads appropriately between Account Representatives, Key Account Managers, and Channel Partners.
• Collaborate with Partner Manager to ensure fair lead distribution among Channel Partners.
• Use Salesforce.com to keep customer and market data accurate and opportunities updated.
• Coordinate with Basler Americas and HQ in Germany for support as needed.
• Participate in tradeshows as required.

Skills

Entry-level sales

Technical aptitude

Salesforce knowledge

Customer support

Communication skills

Team player

Time management

Problem ownership

Education

Bachelor’s degree

Tools

Salesforce.com

Job description

Entry level technical sales position at a global technology company with US headquarters Exton, PA. This position is primarily focused on business development activities such as sales prospecting, managing accounts, and qualifying incoming sales inquiries, as well as customer relationship support including handling incoming customer issues/questions or fielding them to the appropriate team. This position requires the utilization of Salesforce.com to document and manage customer activity, as well as a high degree of technical aptitude.

This is an entry level position with advancement opportunities. Basler offers a hybrid schedule of working remotely and at the Exton, PA office.

Tasks and Responsibilities

• Responsible for generating sales by managing existing accounts and finding new business through prospecting activities
• Effectively stay on top of and handle incoming customer support issues
• Maintain knowledge of Basler products, applications and competitive products
• Develop strong application knowledge to assist customers and effectively sell Basler products and solutions
• Develop the ability to understand who our target customers are and what projects are viable to pursue so that time and resources are spent wisely
• Responsible for timely, efficient and effective lead follow-up and/or distribution. Specifically, determine which leads should be managed by the Account Representative Team, which leads should be handed-off to a Key Account Manager and which leads should be forwarded to a Channel Partner
• Work with the Partner Manager to ensure that leads are fairly distributed between Channel Partners
• Develop expertise and discipline regarding the use of Salesforce.com in order to ensure that customer and market information is accurate and opportunities are updated and maintained
• Effectively utilize support resources within Basler in the Americas and Basler headquarters in Germany as needed
• Participation in tradeshows as needed

Skills required

• 0-2 years of sales or customer support experience
• Four year college degree
• Technical affinity and ability to develop knowledge of computer vision components and vision applications
• Basic knowledge of computer hardware and software operating systems
• Takes ownership of problems and opportunities and sees them through to successful resolution
• Possesses strong interpersonal communication skills
• Possesses a strategic mindset and a strong sense of urgency
• Driven to succeed and has the ability and inclination to pursue new business
• Ability to adapt and take on new tasks and responsibilities with a positive attitude and growth mindset
• Strong team player mentality
• Ability to organize and prioritize multiple tasks
• Highly responsive to customer needs
• Desire to advance in career
• Ability to collaborate with people across multiple disciplines and cultures

About Basler

Basler is a leading manufacturer of high-quality digital cameras, accessories, and computer vision solutions for applications like factory automation, logistics, and medical & life science instrumentation. Founded in 1988, we are a multinational organization, headquartered in Ahrensburg, Germany with offices around the globe.

Basler, Inc. offers a competitive compensation package, 401K and a comprehensive benefit program which includes medical and dental insurance. Applicants must be currently authorized to work in the United States for any employer. We are unable to sponsor or take over sponsorship of employment Visa at this time. This position is based in our US operation located in Exton, PA. Unfortunately, there is no relocation package offered with this position. Basler, Inc. is a sales and support organization serving customers in the Americas, located at 855 Springdale Dr, Suite 203, Exton PA, 19341.