Account Representative

Givens Group; Chesapeake (VA); On-site; USD 25,000 - 26,000; Full time

Job summary

Givens Talent in Chesapeake, VA is seeking an Account Representative to join our warehousing-focused team. You will be the primary contact for assigned customer accounts and help coordinate shipments, documents, and inquiries to ensure on-time delivery.

The ideal candidate has at least 2 years of clerical or customer service experience, strong communication skills, and proficiency in Microsoft Office. Previous logistics or warehousing exposure is a plus, and the role offers full-time hours with

Qualifications

• Minimum 2 years of clerical, administrative, or related experience; 3+ years preferred.
• Experience in logistics, transportation, warehousing, or a related industry is a plus.
• Proficiency with Microsoft Office, including Outlook, Excel, and Word.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Provide excellent customer service and serve as a primary point of contact for assigned accounts.
• Coordinate inbound and outbound shipments with customers, warehouse operations, transportation providers, carriers, and port authorities.
• Prepare bills of lading, receiving reports, packing lists, job orders, customer activity reports, discrepancy reports, and other required documentation.
• Monitor shipments and follow up on confirmation errors, discrepancies, or other issues.
• Assist with inventory documentation, cycle counts, relocations, and inventory discrepancies.
• Maintain accurate account information, billing documentation, inventory records, and data entry.
• Respond promptly to customer questions, concerns, and service issues.
• Follow up regularly with customers to ensure satisfaction and provide shipment or project updates.
• Escalate issues to management when appropriate.
• Learn and effectively use the company's warehouse management system and other internal systems.
• Work closely with operations and other departments to ensure customer requirements are met.

Skills

Clerical experience

Administrative skills

Customer service

Microsoft Office

Communication skills

Time management

Tools

NAVIS

Job description

Givens Talent is a modern staffing agency that specializes in fit-based screening. Through precision staffing, we’ll communicate with our partners, leaders in the warehousing industry, to analyze your skill sets and find opportunities that match your experience and career goals. Whether you’re seeking clerical, administrative, or light industrial warehouse roles, we’ll help you find the right opportunity to advance your career.

We offer more than just jobs. We connect you with rewarding opportunities to grow and succeed in your career.

Personalized Job Matching

Our team takes the time to understand your skills and aspirations to find the perfect fit.

Ongoing Support

From resume enhancement to interview preparation, we support you every step of the way.

Account Representative
Chesapeake, VA
Full-Time | Temp-to-Perm | $18.00–$19.00 per hour
Givens is Driven to Deliver — both for our customers and our employees. Since 1957, we have provided customers with a single-source solution for warehousing, distribution, transportation, packing and crating, and air freight services. As we continue to grow, we are looking for an Account Representative to join our team in Chesapeake.

The Account Representative serves as a primary point of contact for assigned customer accounts and helps coordinate the day-to-day flow of shipments, inventory, documentation, and customer requests. This position works closely with customers, warehouse operations, transportation providers, and other departments to make sure orders and shipments are handled accurately and on time.

We are looking for someone who is organized, dependable, detail-oriented, and comfortable working in a fast-paced environment. Previous customer service, logistics, transportation, or warehousing experience is strongly preferred.

Responsibilities

• Provide excellent customer service and serve as a primary point of contact for assigned accounts.
• Communicate with customers throughout the import and export shipment process by phone and email.
• Coordinate inbound and outbound shipments with customers, warehouse operations, transportation providers, carriers, and port authorities.
• Process customer orders and maintain accurate shipment, receiving, and inventory documentation.
• Prepare bills of lading, receiving reports, packing lists, job orders, customer activity reports, discrepancy reports, and other required documentation.
• Monitor shipments and follow up on confirmation errors, discrepancies, or other issues.
• Assist with inventory documentation, cycle counts, relocations, and inventory discrepancies.
• Maintain accurate account information, billing documentation, inventory records, and data entry.
• Respond promptly to customer questions, concerns, and service issues.
• Follow up regularly with customers to ensure satisfaction and provide shipment or project updates.
• Escalate issues to management when appropriate.
• Learn and effectively use the company's warehouse management system and other internal systems.
• Work closely with operations and other departments to ensure customer requirements are met.

Requirements

• Minimum 2 years of clerical, administrative, customer service, or related experience; 3+ years preferred.
• Previous customer service experience strongly preferred.
• Experience in logistics, transportation, warehousing, freight, or a related industry is a plus.
• Proficiency with Microsoft Office, including Outlook, Excel, and Word.
• Strong written and verbal communication skills.
• Excellent organizational and time-management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and accuracy.
• Dependable with good follow-through.
• Strong problem-solving skills and the ability to remain professional when handling customer concerns.
• Ability to work independently as well as part of a team.
• Experience with NAVIS or other port, warehouse, or transportation management systems is a plus.

At Givens Talent, our unique approach sets us apart:

• Recruitment Expertise: We leverage our deep knowledge of the logistics, transportation, warehousing, and supply chain industries to identify and attract the best talent to fill your clerical and administrative positions.
• Placement Services: We match candidates with the right opportunities, ensuring they are well-suited and ready to succeed in their roles.
• Rigorous Qualification: Every candidate undergoes a thorough vetting process, including comprehensive background screening, to ensure they meet the highest standards of competence, reliability, and integrity.
• Tracking & Payroll Management: We meticulously track the hours and absences of each associate and manage all payroll services, ensuring accuracy and efficiency.
• Retention Strategies: We work closely with our clients to create work environments that retain top talent, reducing turnover and ensuring long-term success.

For Employers

Givens Talent is a specialized staffing agency, focused on filling specific light industrial, special project, warehouse, and forklift operator roles. Unlike a general staffing company, we match talented individuals with precise job requirements. Our rigorous hiring process includes full background checks, even for temporary and contract positions, ensuring you receive top-tier talent.

We are licensed to operate in Virginia, North Carolina, South Carolina, and Georgia.

From short-term assignments to direct hires and long-term placements, we design staffing solutions that align with your business objectives.

Quality Assurance

Our rigorous recruitment and qualification process, including background screening, ensures you receive the best candidates for the job.

We’re more than just a staffing service—we’re your strategic partner, providing ongoing support to meet your evolving needs.

Do you need to hire for a special project?

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