Account Representative

Ingram Micro; Buffalo (NY); On-site; USD 45,000 - 76,000; Full time

Job summary

Ingram Micro in Buffalo, NY seeks an Account Representative for our Endpoint Solutions business to manage reseller accounts, build growth plans, and expand revenue. You will identify new opportunities within existing accounts, foster partnerships with executives, and position products to meet customer objectives.

The role emphasizes collaboration with internal teams to deliver superior customer experiences, analyze performance, and drive profitability.

Qualifications

• High school diploma or equivalent required.
• Minimum of 2 years of sales, account management, customer service, or business development experience.
• Strong communication and relationship-building skills.
• Proven ability to identify opportunities, influence decision-makers, and achieve results.
• Proficiency with Microsoft Office applications, including Excel and Word.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Ability to work independently while collaborating effectively with cross-functional teams.

Responsibilities

• Manage and grow a portfolio of assigned reseller accounts within the Endpoint Solutions business.
• Develop strategic account plans designed to drive customer growth, market expansion, and increased revenue.
• Identify and proactively pursue new sales opportunities within existing accounts.
• Build and maintain strong relationships with key stakeholders, including executive-level decision makers.
• Position and sell products, programs, and services that help customers achieve their business objectives.
• Collaborate with internal sales, vendor, and support teams to deliver exceptional customer experiences.
• Analyze account performance and recommend growth initiatives that drive profitability and market share.
• Maintain accurate pipeline and account activity records while consistently working toward sales goals.
• Serve as a trusted advisor to customers by understanding their business challenges and recommending effective solutions.

Skills

Sales experience

Account management

Relationship-building

Opportunity identification

Communication

Time management

Education

High school diploma or equivalent

Bachelor's degree

Tools

Microsoft Office

Job description

Accelerate your career. Join the organization that's driving the world's technology and shape the future.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Drive Customer Growth. Build Strategic Relationships. Deliver Results.

Are you a customer-focused sales professional who thrives on building relationships, uncovering opportunities, and driving business growth? We're seeking an Account Representative to support our Endpoint Solutions business, partnering with reseller customers to develop strategic growth plans, increase revenue, and strengthen long-term partnerships.

This is an excellent opportunity for someone who is action-oriented, results-driven, and enjoys working in a fast-paced sales environment where customer success and business growth go hand in hand.

What You'll Do

• Manage and grow a portfolio of assigned reseller accounts within the Endpoint Solutions business.


• Develop strategic account plans designed to drive customer growth, market expansion, and increased revenue.


• Identify and proactively pursue new sales opportunities within existing accounts.


• Build and maintain strong relationships with key stakeholders, including executive-level decision makers.


• Position and sell products, programs, and services that help customers achieve their business objectives.


• Collaborate with internal sales, vendor, and support teams to deliver exceptional customer experiences.


• Analyze account performance and recommend growth initiatives that drive profitability and market share.


• Maintain accurate pipeline and account activity records while consistently working toward sales goals.


• Serve as a trusted advisor to customers by understanding their business challenges and recommending effective solutions.

What We're Looking For

Required Qualifications

• High school diploma or equivalent required.


• Minimum of 2 years of sales, account management, customer service, or business development experience.


• Strong communication and relationship-building skills.


• Proven ability to identify opportunities, influence decision-makers, and achieve results.


• Proficiency with Microsoft Office applications, including Excel and Word.


• Strong organizational skills with the ability to manage multiple priorities and deadlines.


• Ability to work independently while collaborating effectively with cross-functional teams.

Preferred Qualifications

• Bachelor's degree.


• Experience in technology, IT distribution, channel sales, or related industries.


• Experience supporting reseller, partner, or distribution-focused accounts.


• Understanding of endpoint technologies and solutions.

Key Competencies for Success

• Action Oriented – Takes initiative and proactively identifies opportunities.


• Communicates Effectively – Builds credibility through strong verbal and written communication.


• Customer Focus – Prioritizes customer needs and delivers exceptional service.


• Drives Results – Consistently achieves objectives and contributes to business growth.


• Relationship Building – Establishes trust and develops long-term customer partnerships.


• Problem Solving – Demonstrates agility when navigating customer challenges and changing priorities.

Travel

• Approximately 10% travel required.

Why Join Us?

• Opportunity to work with strategic reseller partners and leading technology solutions.


• Collaborative, team-oriented culture focused on growth and development.


• Direct impact on revenue growth and customer success.


• Exposure to a dynamic and evolving technology marketplace.

The typical base pay range for this role across the U.S. is USD $44,500.00 - $75,600.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It's a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.