Business Development Representative - Microsoft Cloud

3M HEALTHCARE; Buffalo (NY); On-site; USD 49,500 - 79,200; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan with company match

Paid time off

Job summary

Ingram Micro is seeking a Customer Experience Representative to drive insights for reseller partners, tailor solutions, and support the sales team in pre-sales activities. You will build product knowledge across the GTM organization and foster strong relationships with customers and vendors.

The role emphasizes ownership, collaboration with cross-functional teams, and staying ahead of industry trends to position Ingram Micro as a market leader.

Qualifications

• Experience in a sales or solutions role within the technology industry.
• Strong communication and presentation skills.
• Self-motivated with ownership and accountability.
• Customer-centric mindset with a focus on service and relationships.
• Ability to collaborate with cross-functional teams and vendors.
• Adaptability to a fast-paced environment and multiple priorities.

Responsibilities

• Drive insights for reseller partners and vendors, identifying opportunities to increase usage of the Xvantage platform.
• Focus on a portfolio of customers or vendors to build a full solution.
• Develop a comprehensive understanding of the products and services across the GTM organization.
• Stay up to date with industry trends and competitive offerings to position Ingram Micro as a trusted advisor.
• Develop sales collateral, presentations, and marketing materials to enable the sales team.
• Conduct training sessions to ensure a comprehensive understanding of category solutions and value add to customer.
• Collaborate with the sales team to identify customer needs and recommend suitable solutions.
• Assist in pre-sales activities, including product demonstrations, technical consultations, and proposals.
• Proactively engage with customers to understand their challenges and goals.

Skills

Sales experience

Communication skills

Ownership mindset

Customer-centric

Cross-functional collaboration

Adaptability

Education

Four-year college degree

Job description

Customer Experience Representative – Ingram Micro

Key Responsibilities

• Drive insights and actions for reseller partners and vendors, identifying opportunities to increase usage of the Xvantage platform.
• Focus on a portfolio of customers or vendors to build a full solution.
• Develop a comprehensive understanding of the products and services across the GTM organization.
• Stay up to date with industry trends, technological advancements, and competitive offerings to position Ingram Micro as a trusted advisor and market leader.
• Develop sales collateral, presentations, and marketing materials to enable the sales team in their efforts to adopt category solutions and/or Ingram Micro value add.
• Conduct training sessions to ensure a comprehensive understanding of category solutions and value add to customer.
• Collaborate with the sales team to identify customer needs and recommend suitable solutions.
• Assist in pre‑sales activities, including product demonstrations, technical consultations, and proposal development to secure new business opportunities.
• Proactively engage with customers to understand their challenges, goals, and requirements.
• Provide personalized recommendations and solutions to address their specific needs, fostering strong customer relationships.
• Work closely with key vendors to stay informed about product updates, promotions, and marketing campaigns.
• Leverage vendor partnerships to deliver the best solutions and value to customers.

Knowledge & Skills

• Experience in a sales or solutions role within the technology industry, preferably with a focus on platform products or services.
• Good communication and presentation skills.
• Self‑motivated, proactive, with a strong sense of ownership and accountability.
• Customer‑centric mindset with a passion for delivering exceptional service and building strong customer relationships.
• Ability to collaborate with cross‑functional teams and vendors.
• Adaptability to work in a fast‑paced, dynamic environment and handle multiple priorities simultaneously.

Requirements

Typically requires a four‑year college degree or equivalent experience and 2 years functional experience.

Base pay range: USD $49,500.00 – $79,200.00 per year (varies by location, role, and variable compensation).

Additional compensation may include merit increases, annual bonus or sales incentives, and long‑term incentives.

Benefits

U.S.‑based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan with company match, short‑term and long‑term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre‑employment (post‑offer) background check.

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.