Account Representative

ingrammicro; Buffalo (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Ingram Micro, a leader in global IT distribution, is seeking an Account Representative to drive customer growth within an assigned territory. The role focuses on inside sales, account management, lead generation, prospecting, and supporting sales through inbound and outbound channels.

You will build strong relationships with customers and channel partners, qualify opportunities, maintain a healthy sales pipeline, and collaborate with field sales to meet quotas.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 3+ years in inside sales or account management.
• Experience with lead generation and prospecting.
• Strong communication and relationship-building skills.
• Familiarity with CRM and sales processes.

Responsibilities

• Generate and qualify sales leads through inside sales activities.
• Identify and pursue opportunities to acquire new customers.
• Generate new business opportunities through multi-channel outreach.
• Qualify leads by understanding customer requirements.
• Develop and maintain a strong sales pipeline.
• Sell and renew company products and services via multiple channels.
• Provide customers with knowledgeable guidance on products and solutions.
• Collaborate with field sales to support growth strategies.
• Work with CRM and sales tools to track opportunities and forecasts.

Skills

Inside sales

Account management

Lead generation

Prospecting

Customer engagement

Sales support

CRM proficiency

Communication skills

Education

Bachelor’s degree

Tools

CRM software

Microsoft Office

Job description

Accelerate your career. Join the organization that's driving the world's technology and shape the future.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage set us apart. Learn more at www.ingrammicro.com

Come join our team where you'll make technology happen in surprising ways. Let's shape tomorrow - it'll be a fun journey!

Account Representative

Position Summary

As an Account Representative, you will play an important role in driving customer growth, strengthening account relationships, and generating new business opportunities within an assigned territory, industry, or portfolio of accounts. This role focuses on inside sales, account management, lead generation, prospecting, lead qualification, customer engagement, and sales support through inbound and outbound channels.

Responsibilities

• Generate and qualify sales leads through inside sales activities, then transition qualified opportunities to the appropriate next-level sales team for continued engagement and conversion.
• Identify and pursue opportunities to acquire new customers while retaining and expanding the existing customer base.
• Generate new business opportunities through prospecting, cold calling, email outreach, inbound leads, and other multichannel sales activities.
• Qualify sales leads by understanding customer requirements, business needs, purchasing objectives, and potential opportunities.
• Develop and maintain a strong sales pipeline and proactively follow up on qualified leads and opportunities.
• Sell and renew company products and services through telephone, email, digital channels, and other electronic sales methods.
• Provide customers with knowledgeable guidance on company products, services, systems, and technology solutions.
• Establish and maintain productive relationships with channel partners, customers, and internal sales teams.
• Collaborate with field sales representatives to support territory, account, and customer growth strategies.
• Support sales activities including quotation generation, order processing, follow-up delivery, and other back-end sales functions.
• Monitor customer activity and identify opportunities for upselling, cross-selling, renewals, and account expansion.
• Maintain current knowledge of industry trends, market conditions, competitive activity, and the company's products and services.
• Utilize CRM and other sales systems to maintain accurate customer information, track activities, manage opportunities, and support sales forecasting.
• Prepare activity reports, pipeline updates, forecasts, and other sales-related reports as requested.
• Direct customers to appropriate company websites, digital platforms, and other resources for additional product and service information.
• Represent the company professionally in all customer-facing activities while advocating for customer needs internally.
• Meet or exceed assigned individual and/or team sales quotas, revenue targets, pipeline goals, and performance objectives.

What You Bring to the Role

• Bachelor's degree from a four-year college or university, or an equivalent combination of education and relevant experience.
• 3+ years of relevant professional experience, including at least one year of experience directly related to the position.
• Experience in account management, inside sales, business development, customer service, lead generation, sales support, or a related field.
• Demonstrated ability to prospect for new business, qualify leads, develop sales opportunities, and build customer relationships.
• Strong understanding of sales processes, customer engagement, pipeline management, and account growth strategies.
• Ability to develop a strong working knowledge of products, services, systems, and technology solutions.
• Excellent verbal and written communication skills with the ability to effectively communicate with customers, channel partners, and internal stakeholders.
• Strong problem-solving and decision-making skills, with the ability to navigate moderately complex customer and business situations.
• Ability to work independently with general supervision while effectively managing multiple priorities and deadlines.
• Strong organizational skills, attention to detail, and follow-through.
• Proficiency with CRM platforms, Microsoft Office, and other business and sales technology tools.
• Comfortable working in a performance-driven environment with individual and/or team sales goals.

Preferred Qualifications

• Experience selling technology products, IT solutions, services, or related products and services.
• Experience working with channel partners, resellers, distributors, or field sales organizations.
• Experie