Account Rep

Rent-A-Center; Cincinnati (OH); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

6 months same as cash

Early purchase discount

Price match

Free same-day delivery

Job summary

Rent-A-Center is seeking an experienced Customer Service Representative to be the first line of contact with customers and to provide information on products and services.

The ideal candidate will handle inquiries, resolve problems, and maintain accurate customer records while upholding a high level of service quality. Join a team that emphasizes customer satisfaction and effective communication.

Qualifications

• Multitasking, analytical thinking, and problem-solving are essential.
• Strong communication, listening, and phone skills are required.
• Ability to maintain documentation and records accurately.
• Customer service knowledge and market awareness help tailor recommendations.

Responsibilities

• Answers service and product questions to attract potential customers.
• Records and updates customer account information accurately.
• Resolves service and product problems to ensure satisfaction.
• Records, maintains, and enhances customer records and data.
• Recommends additional services and products based on customer needs.

Skills

Multitasking

Analyzing information

Resolving conflict

Phone skills

Listening

Documentation skills

Market knowledge

Problem-solving

Quality focus

Communication skills

Product knowledge

Customer service

Job description

Looking for a qualified customer service representative for your business? Feel free to use this copy-paste friendly template as is or customize it based on your specific requirements.

Main Responsibilities of a Customer Service Representative

• Serves customers by providing all necessary service and product information.
• Resolves service and product problems.
• Ensures customer satisfaction and pleasant user experience.

Customer Service Representative Job Description

We are looking for an experienced and seasoned customer service representatives who will always be on top of their performance and make a contribution to the overall excellence of our customer service.

Customer service representative is the first line of contact with the customers for any business. So, that means that we need a person who fully understands the importance of this job and is willing to show all the dedication needed.

Customer service is important for building trust with customers, so our perfect candidate must have great organizational and communication skills.

A perfect candidate that we have in mind must be creative, organized, and highly skilled in processing customer adjustments and maintaining financial accounts.

By analyzing customer needs and collecting customer information, our customer service representative recommends potential services and products to management. By accomplishing related results, our top-quality candidate contributes to the team effort.

Responsibilities of a Customer Service Representative

• Answers service and product questions to attract potential customers.
• Recommends other services and products based on the known information.
• Records account information to open customer accounts.
• Updates account information.
• Maintains customer records.
• Resolves service and product problems.
• Clarifies customers' complaints.
• Determines the cause of the problem.Provides adequate solutions to problems according to the policy.

Customer Service Representative Job Requirements

• Multitasking
• Analyzing information
• Resolving conflict
• Phone skills
• Listening
• Documentations skills
• Market Knowledge
• Problem-solving
• Quality focus
• Communication skills
• Product knowledge
• Customer service

Rent-A-Center is a rent-to-own industry leader with a mission to improve the quality of life for our customers. We understand that making decisions about big items like furniture, appliances, and electronics is a big deal, which is why we offer the Rent-A-Center Worry-Free Guarantee: We give you the name-brand items you want, like Ashley Furniture, Whirlpool appliances and Samsung electronics, at a payment you can afford with the option to own it when you're ready. Plus, we offer 6 months same as cash, an early purchase discount, competitor price match and free same-day delivery.