Account Relationship Manager - Portland, OR

Stellar Industrial Supply; Portland (OR); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company-paid life and AD&D insurance

Long-term disability insurance

401(k) with employer match

Paid time off and paid holidays

Gym reimbursement program

Employee Assistance Program (EAP)

Employee rewards and recognition

Job summary

Stellar Industrial Supply seeks an Account Relationship Manager to independently manage and grow customer relationships while driving profitable sales in an assigned territory. You will develop territory strategies, expand existing accounts, and identify new business opportunities using consultative selling techniques to create measurable customer value.

The role requires strong relationship management, pipeline discipline, and collaboration with internal teams to deliver comprehensive customer

Qualifications

• Proven track record in outside sales and account management.
• Ability to prospect and develop new business opportunities.
• Strong consultative selling and relationship-management skills.
• Experience in manufacturing, metalworking, aerospace, or defense sectors is preferred.

Responsibilities

• Manage a portfolio of customer relationships with focus on retention and growth.
• Develop territory growth strategies and maintain a qualified pipeline.
• Apply consultative selling to diagnose customer needs and propose value-added solutions.
• Collaborate with internal teams and supplier resources to deliver comprehensive solutions.
• Maintain accurate records of pipeline and customer interactions in CRM.

Skills

Account management

Consultative selling

Territory development

Relationship building

Sales forecasting

Cross-functional collaboration

Negotiation

Customer service

Strategic planning

Communication

Education

Bachelor's degree in Business/Sales/Marketing or related field

High school diploma or equivalent

Tools

CRM platforms

Microsoft Excel

PowerPoint

Job description

Stellar’s Commitment

At Stellar, we believe every employee plays an important role in our success. Contributions extend beyond defined responsibilities, and we value team members who are willing to step in, support one another, and take initiative when needed.

We are committed to working collaboratively and expect each employee to contribute wherever and whenever their skills and efforts can help move the organization forward and ensure our collective success.

Position Summary

The Account Relationship Manager is a fully proficient sales professional responsible for independently managing and growing customer relationships while driving profitable sales growth within an assigned territory.

Stellar’s Commitment

At Stellar, we believe every employee plays an important role in our success. Contributions extend beyond defined responsibilities, and we value team members who are willing to step in, support one another, and take initiative when needed.

We are committed to working collaboratively and expect each employee to contribute wherever and whenever their skills and efforts can help move the organization forward and ensure our collective success.

Position Summary

The Account Relationship Manager is a fully proficient sales professional responsible for independently managing and growing customer relationships while driving profitable sales growth within an assigned territory. The ARM develops and executes territory strategies, expands existing customer relationships, develops new business opportunities, and applies consultative selling techniques to create measurable customer value. This role develops a strong understanding of customer operations and business objectives and translates those needs into opportunities for Stellar's products, services, inventory management programs, and value-added solutions. The ARM operates with limited day-to-day direction and is accountable for effectively prioritizing territory opportunities, developing and maintaining a healthy sales pipeline, strengthening customer relationships, and delivering established sales and business expectations. Success in this role requires demonstrated sales performance, sound business judgment, effective territory management, strong customer relationships, and the ability to independently coordinate internal and supplier resources to deliver comprehensive customer solutions.

Essential Duties And Responsibilities

Account Management & Customer Relationships

• Independently manage a portfolio of customer relationships while maintaining strong customer retention, satisfaction, and profitable growth.
• Build and maintain relationships with multiple stakeholders within assigned customer organizations.
• Develop a strong understanding of customer operations, challenges, purchasing behaviors, business objectives, and growth opportunities.
• Serve as a trusted advisor by proactively identifying customer needs and coordinating appropriate solutions.
• Independently manage customer communication, follow-through, and routine account challenges while appropriately escalating significant business issues.
• Support and expand customer inventory management programs, including Vendor Managed Inventory (VMI), and other customer-specific programs and services.
• Identify opportunities to deepen customer relationships and strengthen Stellar's position within assigned accounts.
• Evaluate customer manufacturing processes and recommend products that improve productivity, quality, and operational efficiency.

Sales Growth & Territory Development

• Independently develop and execute territory growth strategies aligned with established sales, profitability, and strategic business objectives.
• Consistently identify and pursue opportunities for new business, customer expansion, category growth, and increased wallet share.
• Develop and maintain an active, qualified pipeline through disciplined prospecting, networking, referrals, research, cold calling, and other business development activities utilizing ProtonAI.
• Independently qualify opportunities and move prospective customers through the sales process.
• Develop new customer relationships and convert qualified opportunities into profitable business.
• Evaluate territory opportunities and prioritize time and resources based on customer potential, strategic importance, and anticipated business impact.
• Demonstrate accountability for established territory sales, profitability, retention, pipeline, and other applicable performance expectations.
• Monitor competitive activity, market conditions, and customer developments that may affect territory strategy.

Consultative Selling & Value Creation

• Effectively apply Stellar's Value Proposition and consultative selling methodology to diagnose customer challenges and recommend practical business solutions.
• Identify opportunities to increase wallet share through expanded product utilization, supplier partnerships, inventory management programs, and other value-added solutions.
• Develop solutions that improve customer productivity, reduce costs, strengthen operational performance, or otherwise create measurable value.
• Consistently identify, document, and communicate customer cost savings (DCS), operational improvements, and other measurable business outcomes.
• Effectively communicate Stellar's value proposition and business recommendations to customer decision-makers.
• Coordinate Stellar Specialists, supplier representatives, Customer Experience, Operations, and other internal resources to deliver comprehensive customer solutions.
• Balance customer needs with Stellar's profitability and long-term business objectives when developing solutions and recommendations.

Territory Management & Business Acumen

• Develop and maintain an effective territory plan based on customer potential, business opportunities, sales objectives, and available resources.
• Analyze account and territory performance to identify trends, risks, and growth opportunities.
• Demonstrate understanding of the relationship between sales growth, customer value, profitability, and long-term account development.
• Make sound decisions regarding territory priorities and allocation of time and resources.
• Anticipate customer needs and proactively engage appropriate internal or supplier resources.
• Provide relevant customer, competitor, and market intelligence to Sales leadership and other stakeholders.

Collaboration & Organizational Contribution

• Partner effectively with Customer Experience, Operations, Specialists, supplier representatives, and other internal stakeholders to support customer and territory objectives.
• Maintain accurate and timely customer records, pipeline activity, sales opportunities, and other required information within ProtonAI.
• Demonstrate strong ownership and follow-through on customer and internal commitments.
• Share knowledge, effective sales practices, customer insights, and market information with peers.
• Provide informal guidance, field support, or assistance to less-experienced sales team members when appropriate.
• Participate in continuous improvement, sales effectiveness, training, and professional development initiatives.
• Continue developing capabilities required for increasingly complex customer, territory, and organizational responsibilities.
• Partner closely with Stellar's Metalworking Specialists and key metalworking supplier representatives to identify customer opportunities, develop value-added solutions, and support technical sales initiatives.

Professional Standards

• Demonstrate professionalism, integrity, accountability, and ethical business practices.
• Represent Stellar positively in all customer and supplier interactions.
• Exercise sound judgment and demonstrate accountability for territory decisions and results.
• Support continuous improvement initiatives and contribute to team success.
• Demonstrate behaviors consistent with Stellar's core values.

Other duties, responsibilities, and activities may be assigned or modified at any time to meet business needs.

Hours/Schedule

• Full-time, exempt position.
• Monday-Friday. Schedule may vary based on customer needs and territory requirements.
• Frequent travel throughout the assigned territory is required, including occasional overnight travel for customer meetings, training, and sales events.

Qualifications

Education

• High school diploma or equivalent required.
• Bachelor's degree in Business, Sales, Marketing, or a related field preferred.
• Equivalent combinations of education, training, and relevant work experience may be considered.

Experience

• Technical experience within the manufacturing or metalworking industry required.
• CNC machining experience preferred.
• At least one year of professional experience in the aerospace or defense industry preferred.
• Three or more years of progressively responsible outside sales, account management, business development, or comparable experience preferred.
• Demonstrated success independently managing customer relationships and developing new business.
• Demonstrated experience growing existing customer relationships and identifying opportunities to expand products, services, or solutions.
• Industrial distribution, manufacturing, MRO, or technical sales experience preferred.
• Experience with consultative or solution-based selling preferred.
• Mechanical or technical aptitude preferred.
• Equivalent demonstrated capability and performance may be considered in place of a specific number of years of experience.

Knowledge, Skills & Abilities

• Demonstrated ability to independently manage a sales territory, customer portfolio, or comparable book of business.
• Demonstrated ability to retain and grow customer relationships and develop new business opportunities.
• Strong consultative selling, negotiation, presentation, and relationship-management capabilities.
• Strong prospecting and business-development skills.
• Ability to understand customer operations and translate customer challenges into business opportunities and practical solutions.
• Ability to identify, quantify, document, and communicate customer value.
• Strong business judgment and ability to prioritize opportunities based on customer potential and anticipated business impact.
• Ability to navigate moderately complex customer organizations and develop relationships with multiple stakeholders.
• Strong analytical, problem-solving, planning, and organizational skills.
• Ability to independently manage multiple priorities in a fast-paced environment.
• Strong cross-functional collaboration and influence skills.
• Ability to operate independently with limited day-to-day supervision while appropriately involving leadership when needed.
• Proficiency with Microsoft Office applications, particularly Excel and PowerPoint.
• Proficiency with or demonstrated ability to effectively utilize CRM platforms and other business systems.
• Ability to develop strong knowledge of Stellar's products, services, supplier capabilities, and industry.
• Commitment to professionalism, accountability, continuous development, and Stellar's core values.

Additional Requirements

• Must be at least 18 years of age.
• Must possess a valid driver's license and maintain an acceptable driving record.
• Must be able to pass a background check and drug screening.
• Must be legally authorized to work in the United States.
• Must maintain regular and reliable attendance.
• Willingness and flexibility to travel throughout the assigned territory, including occasional overnight travel.

Working Conditions

Physical Demands

• Frequent driving and travel to customer locations.
• Regular use of computers, mobile devices, and standard office equipment.
• Ability to stand, walk, and move throughout customer facilities for extended periods.
• Occasionally lift or move product samples, sales materials, or equipment weighing up to 25 pounds.

Work Environment

• Primarily performed in customer facilities, branch locations, and home office environments throughout the assigned sales territory.
• Frequent collaboration with customers, supplier representatives, Customer Experience, Specialists, and Operations teams.
• Regular use of CRM software, Microsoft Office applications, and mobile technology.
• Fast-paced environment requiring adaptability, responsiveness, and effective prioritization.
• Must follow all company and customer-specific safety, security, and workplace policies.

Benefits

• Medical, dental, and vision insurance
• company-paid life and AD&D insurance
• long-term disability insurance
• 401(k) with employer match
• paid time off and paid holidays
• gym reimbursement program
• Employee Assistance Program (EAP)
• employee rewards and recognition program
• HSA with company contribution on eligible plans

Benefits are subject to eligibility requirements and may be modified by Stellar Industrial Supply at any time.

Stellar Industrial Supply is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law. Applicants who require a reasonable accommodation during the application or hiring process may contact Human Resources at [e-mail] for assistance.