Account Operations Specialist II (Manheim Orlando)

Cox Enterprises; Florida; On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Bereavement leave

Job summary

Cox Enterprises is seeking an account liaison to coordinate and execute SLA commitments across fleet and retail accounts. You will serve as the primary point of contact for auction vendors and clients, understanding requirements, upselling CAI products, and ensuring work is completed to client expectations.

You will coordinate with auction personnel and stakeholders across all areas of customer engagement, track inventory, provide reporting, and support regional and national accounts as needed.

Qualifications

• Experience coordinating accounts and client communications.
• Ability to manage inventory, reporting, and vendor coordination.
• Strong organizational, multitasking, and escalation skills.

Responsibilities

• Serve as primary administrative contact for fleet and retail accounts.
• Manage customer communications and provide end-of-shift updates.
• Coordinate dealership and external vendor repairs.
• Track vehicle inventory and aging units through repair.
• Update inbound reports, inventory trackers, and client reports.
• Audit activity and provide operational reporting.
• Attend customer meetings and operational reviews.
• Act as regional coordinator for national accounts and other locations.
• Track EV inventory and charging coordination.
• Maintain visibility of units from intake to delivery.
• Support commercial operations and retail needs as required.

Skills

Customer relationship management

Inventory management

Fleet account coordination

Quality control processing

Organizational multitasking

Communication & escalation

Smartsheet

Excel

EV fleet operations knowledge

Tools

Smartsheet

Excel

Customer reporting systems

Job description

Serves as account liaison coordinating and executing account SLA's. Serves as a primary point of contact for auction vendors / clients. Engages with clients to understand requirements, upsell CAI products and services, and ensure the work agreed upon is completed to client expectations. Offer solutions and ensure the sales proceed in a manner that is mutually beneficial, for the client and for Cox. Coordinates with auction personnel and other stakeholders across all aspects of customer engagement.

Schedule:

Monday-Friday, 7:00 AM - 4:00 PM

Primary Responsibilities

• Serve as the primary administrative contact for fleet and retail accounts, including LeasePlan, Merchant, Summit Fleet, Element, Rivian, Lucid, and other assigned customer accounts.
• Manage all customer communications and provide end-of-shift status updates to clients.
• Coordinate dealership and external vendor repairs (outwork units).
• Track and manage vehicle inventory throughout the repair process, including WIP, storage, aging units, and arbitration deadlines.
• Maintain and update inbound reports, inventory trackers, and customer-specific reporting.
• Audit RPP activity and provide reporting to operational teams.
• Process and monitor QC units.
• Attend customer meetings, hypercare/hypercell calls, and operational reviews.
• Serve as regional coordinator for assigned national accounts and support additional locations as required.
• Track EV inventory, monitor charging requirements, and ensure charging fees are accurately applied.
• Maintain visibility of all units from intake through completion and delivery.
• Support commercial operations and provide retail support when business needs require.

Key Skill Requirements

• Customer relationship management
• Inventory management and reporting
• Fleet account coordination
• Quality control processing
• Advanced organizational and multitasking skills
• Strong communication and escalation management
• Proficiency in Smartsheet, Excel, and customer reporting systems
• Knowledge of EV fleet operations and charging coordination

USD 20.10 - 30.10 per hour

Compensation:

Hourly pay rate is in the range of $20.10 - $30.10/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits:

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

EOE, including disability/vets