Account Operations Specialist II (Manheim Orlando)

CAI Cox Automotive Corp Svcs., LLC; Florida; On-site; USD 28,000 - 41,000; Full time

Job summary

Cox Automotive USA is seeking an Account Operations Specialist II to act as the primary liaison for fleet and retail accounts, coordinating and executing SLAs while engaging with auction vendors and clients to understand requirements and upsell CAI products and services.

You will manage communications, track vehicle inventory during repairs, coordinate with dealerships and vendors, and provide timely reports to operations.

Qualifications

• Serve as primary administrative contact for fleet and retail accounts.
• Manage customer communications and provide end-of-shift status updates.
• Coordinate dealership and external vendor repairs.
• Track and manage vehicle inventory through repair process.
• Maintain inbound reports, inventory trackers and customer reporting.

Responsibilities

• Serve as the primary administrative contact for fleet and retail accounts, including LeasePlan, Merchant, Summit Fleet, Element, Rivian, Lucid, and others.
• Manage all customer communications and provide end-of-shift status updates to clients.
• Coordinate dealership and external vendor repairs (outwork units).
• Track and manage vehicle inventory throughout the repair process, including WIP, storage, aging units, and arbitration deadlines.
• Audit reporting and provide updates to operational teams; attend customer meetings and reviews.

Skills

CRM

Inventory reporting

Fleet coordination

Quality control

Organizational skills

Communication

Smartsheet

Excel

EV fleet ops

Tools

Smartsheet

Excel

Job description

Job Profile

Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Account Operations Specialist II Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation Hourly base pay rate is $20.10 - $30.10/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

Serves as account liaison coordinating and executing account SLA's. Serves as a primary point of contact for auction vendors / clients. Engages with clients to understand requirements, upsell CAI products and services, and ensure the work agreed upon is completed to client expectations. Offer solutions and ensure the sales proceed in a manner that is mutually beneficial, for the client and for Cox. Coordinates with auction personnel and other stakeholders across all aspects of customer engagement.

Schedule

Monday-Friday, 7:00 AM - 4:00 PM

Primary Responsibilities

• Serve as the primary administrative contact for fleet and retail accounts, including LeasePlan, Merchant, Summit Fleet, Element, Rivian, Lucid, and other assigned customer accounts.
• Manage all customer communications and provide end-of-shift status updates to clients.
• Coordinate dealership and external vendor repairs (outwork units).
• Track and manage vehicle inventory throughout the repair process, including WIP, storage, aging units, and arbitration deadlines.
• Maintain and update inbound reports, inventory trackers, and customer-specific reporting.
• Audit RPP activity and provide reporting to operational teams.
• Process and monitor QC units.
• Attend customer meetings, hypercare/hypercell calls, and operational reviews.
• Serve as regional coordinator for assigned national accounts and support additional locations as required.
• Track EV inventory, monitor charging requirements, and ensure charging fees are accurately applied.
• Maintain visibility of all units from intake through completion and delivery.
• Support commercial operations and provide retail support when business needs require.

Key Skill Requirements

• Customer relationship management
• Inventory management and reporting
• Fleet account coordination
• Quality control processing
• Advanced organizational and multitasking skills
• Strong communication and escalation management
• Proficiency in Smartsheet, Excel, and customer reporting systems
• Knowledge of EV fleet operations and charging coordination

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars.

Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. EOE, including disability/vets

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Cox brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Cox vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.