Account Operations Specialist II (Manheim)

cox; Dallas (TX); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Bereavement leave

Volunteer time off

Jury duty leave

Military leave

Parental leave

Job summary

Cox Automotive is hiring an Account Operations Specialist II in Dallas, TX. You will be the primary contact resolving client issues across a range of accounts, coordinating with auction teams and stakeholders to ensure vehicles are prepared for sale and moved efficiently.

Strong customer service and MS Office skills are essential in this role. You will work day shifts in a no-remote position, with opportunities to upsell Cox/Manheim products and uphold safety standards.

Qualifications

• HS diploma/GED with 3+ years of related experience
• Alternate: any higher degree/certification in a related discipline
• Valid driver's license required

Responsibilities

• Serve as primary contact to resolve client issues for accounts ranging from simple to complex
• Provide excellent customer service, addressing inquiries about vehicle condition or discrepancies
• Ensure vehicles are prepared for sale and moved promptly and safely
• Coordinate sale vehicle run processes and communicate with auction departments
• Build relationships with clients and complete reconditioning estimates to improve vehicle value
• Identify issues via condition reports and inspections and upsell Cox/Manheim products
• Educate clients on auction processes and best practices
• Adhere to Cox standards and safety guidelines in reconditioning
• Maintain knowledge of NAAA guidelines for vehicle announcements
• Utilize MS Office suite (Outlook, Excel) and internal platforms efficiently
• Demonstrate safety commitment and assist in safety initiatives
• Perform other duties as assigned

Skills

Customer service

Microsoft Office

Outlook

Excel

Education

High School Diploma/GED

Any degree/certification beyond HS

Job description

Company

Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Account Operations Specialist II

Management Level

Individual Contributor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $20.10 - $30.10/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

PRIMARY DUTIES/KEY RESPONSIBILITES

• Primary point of contact for resolving client issues for accounts ranging from simple to more complex, broad scope accounts, collaborating with auction teams, and various stakeholders.
• Provide exceptional customer service by promptly addressing inquiries and concerns related to vehicle condition and/or discrepancies, fostering positive relationships with both internal and external stakeholders
• Ensuring vehicles are set for sale and moved in a timely manner while being safe and efficient
• Coordinates sale vehicle run processes. Maintains direct communication with other auction departments to ensure appropriate movement and organization of client inventory and timely completion of reconditioning services.
• Builds positive relationships with assigned clients, examines vehicles in the sales lineup to ensure standards and quality, completes estimates for reconditioning services to improve vehicle value, coordinates and approves reconditioning services, and conducts condition report and imaging audits to reduce the risk of policy loss and goodwill expenses.
• Demonstrates proficient knowledge of condition report data and vehicle inspection process to identify previous paint, auto body repairs, frame damage, PDR, etc.
• Educates and acts as liaison for clients on auction processes and recommends and or upsells Manheim/CAI products and services based on client needs.
• Demonstrates effective prioritization skills, professionalism in client relationships, and assists in resolving client issues promptly and professionally.
• Maintain strict adherence to Cox standards and guidelines regarding reconditioning services, ensuring consistent quality, and accuracy per client guidelines.
• Proficient knowledge of NAAA guidelines to ensure proper placement of vehicle announcements
• Proficiency with computer software including Microsoft Office applications including Outlook, Excel, and other internal business platforms
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
• Perform any other duties as assigned

Qualifications

Minimum

• High School Diploma/GED and 3 years’ experience in a related field.
• OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline;
• OR 5 years’ experience in a related field
• Safe drivers needed; valid driver’s license required.

Preferred

• Prior experience vehicle reconditioning and or general auto body knowledge
• Self-starter with ability to work with minimal supervision
• Ability to handle multiple tasks simultaneouslyExcellent verbal and written skills preferred.
• Ability to operate vehicles with standard and automatic transmission is preferred.

Work Environment

• Constant exposure to outdoor weather conditions. Moderate noise level. 85% outdoors / 15% indoors (admin duties)

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.EOE, including disability/vetsApplicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.