Account Operations Specialist II (Manheim)

CAI Cox Automotive Corp Svcs., LLC; Dallas (TX); On-site; USD 28,000 - 41,000; Full time

Job summary

Cox Automotive USA is seeking an Account Operations Specialist II to act as the primary liaison for auction vendors and clients, coordinating SLA delivery and ensuring client expectations are met.

You will upsell CAI products, oversee vehicle readiness for sale, support reconditioning processes, and collaborate with internal teams to ensure smooth, compliant operations while maintaining safety standards.

Qualifications

• Minimum: HS diploma/GED and 3 years' related field experience.
• Or a higher-level degree/certification beyond HS.
• Valid driver's license and safe driving record.
• Experience in vehicle reconditioning or auto body knowledge preferred.
• Self-starter with ability to work with minimal supervision and multitask.
• Excellent verbal and written communication skills.
• Ability to operate vehicles with both standard and automatic transmissions preferred.

Responsibilities

• Coordinates with auction personnel and stakeholders across all aspects of customer engagement.
• Provide exceptional customer service to ensure client satisfaction.
• Review sale lineup and locate missing vehicles to ensure on-time on-site parking.
• Monitor vehicle reconditioning processes and support client team for smooth auctions.
• Educate customers on company products and services.
• Coordinate reconditioning services and perform condition reports and imaging audits.
• Develop understanding of auction services concepts and vehicle inspection processes.
• Proficient with MS Office and internal platforms; ensure safety practices.

Skills

Customer service

Multitasking

Verbal communication

Written communication

Self-starter

Time management

Education

High School Diploma/GED

Any higher degree/certification

Tools

Microsoft Office

Excel

Outlook

Job description

Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Account Operations Specialist II Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation Hourly base pay rate is $20.10 - $30.10/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

Serves as account liaison coordinating and executing account SLA's. Serves as a primary point of contact for auction vendors / clients. Engages with clients to understand requirements, upsell CAI products and services, and ensure the work agreed upon is completed to client expectations. Offer solutions and ensure the sales proceed in a manner that is mutually beneficial, for the client and for Cox.

Responsibilities

Coordinates with auction personnel and other stakeholders across all aspects of customer engagement. Provide exceptional customer service skills to ensure client satisfaction. Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready and parked on-spot on-time for sale. Performs basic client services duties such as monitoring vehicle reconditioning processes, supporting client team, and communicating with stakeholders to ensure smooth auction operations. Educates on company products and services. With assistance from more senior peers and multiple auction departments, reviews sales lineup vehicles, recommending and coordinating reconditioning services, and conducting condition report and imaging audits to reduce the risk of policy loss and goodwill expenses. Develops a foundational understanding of auction services concepts and methodologies including but not limited to condition report data and the vehicle inspection process. Basic knowledge of computers software including Microsoft Office applications including Outlook, Excel, and other internal business technology platforms. Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence. Perform any other duties assigned.

Qualifications

Minimum: High School Diploma/GED and 3 years' experience in a related field. OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline; OR 5 years' experience in a related field Safe drivers needed; valid driver's license required. Preferred: Prior experience vehicle reconditioning and or general auto body knowledge Self-starter with ability to work with minimal supervision Ability to handle multiple tasks simultaneously Excellent verbal and written skills preferred. Ability to operate vehicles with standard and automatic transmission is preferred.

Work Environment

Constant exposure to outdoor weather conditions. Moderate noise level. 85% outdoors / 15% indoors (admin duties)

Drug Testing

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Cox brings together the world's greatest minds to help breathe life into new possibilities - and drive innovation for a better future. That's why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world's biggest challenges. Our people love technology - and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they devote themselves to a huge range of exciting projects, contributing to the Cox vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there's no challenge too great for our pioneers. And there's no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.

Equal Employment Opportunity

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

EOE, including disability/vets

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

No OPT, CPT, STEM/OPT or visa sponsorship now or in future.