Account Operations Specialist II (Manheim)

Davita Inc.; College Park (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company seeks a candidate to manage account relationships and vehicle conditions. Responsibilities include coordinating work with mechanics and ensuring quality service for commercial clients. Ideal candidates should possess a High School Diploma or relevant experience and demonstrate strong customer service skills and the ability to drive various vehicle types.

Benefits

Paid time off every month

Paid holidays

Bereavement leave

Volunteer time off

Qualifications

• 3 years' experience in a related field or equivalent.
• Ability to drive vehicles with standard and automatic transmission.
• Ability to provide good customer service.

Responsibilities

• Manage account relationships and customer requirements.
• Coordinate repairs with mechanic shop and communicate progress.
• Review and update vehicle condition reports.

Skills

Customer service

Multi-tasking

Basic computer skills

Knowledge with mechanical repairs

Education

High School Diploma/GED

Job description

Job Responsibilities:

• Manage account relationships, maintain effective communications, and ensure customer requirements are met.
• Work with commercial clients to relay information regarding the condition of their car and obtain required approvals to move forward with reconditioning and repairs.
• Coordinate work to be performed with the mechanic shop to ensure timely repairs and relay back to client the progress.
• Review and update condition report; approve and audit vehicle repair report.
• Walk vehicles with/for account representative and make recommendations for reconditioning to increase vehicle value.
• Respond to customer inquiries relating to vehicles.
• Provide quality service and assist in resolving problems.
• Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning.
• In coordination with account representative, account administrator, and account-specific procedures prepare sale vehicle run process including run order, scheduling, notice to customer account, etc.
• Work with commercial clients and key vendors to order and account for keys
• Work with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles.
• Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
• Perform other duties as assigned by management.

Qualifications:

Minimum:

• High School Diploma/GED and 3 years' experience in a related field.
• OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline;
• OR 5 years' experience in a related field.
• Basic computer skills required.

Preferred:

• Previous Auction and/or driving experience required.
• Ability to drive vehicles with standard and automatic transmission.
• Ability to provide good customer service and multi-task.
• Knowledge with mechanical repairs and condition report writing preferred.

Physical Requirements:

• Constantly required to enter and exit vehicles.
• Ability to walk long distances.
• Regularly required to stand, walk, reach, talk, and hear.
• Frequently required to stoop, kneel, crouch, bend, squat and climb, and sit for periods of time. Ability to lift 1-30 pounds.
• Vision abilities required include close, distance, and color vision, depth perception, and ability to adjust focus.

Work Environment:

• Frequent exposure to outdoor weather conditions.
• Moderate noise level.

USD 19.57 - 29.38 per hour

Compensation:

Hourly base pay rate is $19.57 - $29.38/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits:

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.