Account Operations Specialist I

Gbcijobs; Pleasant Grove (UT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) retirement plan

Paid time off

Job summary

Glacier Bancorp, Inc. is hiring a Full-time Operations Account Services Specialist for the Service Center in Pleasant Grove, Utah. You will provide confidential administrative support, process new account documents, and help maintain data accuracy.

The role requires strong writing, customer service, and computer skills, with attention to detail and the ability to work independently in a fast-paced banking environment. Monday–Friday, 8:30–5:30, in-office.

Qualifications

• Six months to two years of bank operations experience.
• Must have good customer service skills.
• Strong organizational skills and attention to detail.
• Ability to work independently with good communication and computer skills.
• Excellent writing skills.

Responsibilities

• Provide confidential administrative support to management.
• Review new account documents and reports, maintain data and track errors.
• Edit written communications and create new documents, including job aids.
• Assist in resolving problems with accounts, new account documents, customers, bank items, and some vendors.
• Assist with new account items including new accounts platform system, consumer and business accounts, IRAs and HSAs as well as other investment accounts.
• Establish new IRA’s, set-up auto distributions, competing death distributions and ensuring accurate IRS reporting.
• Collect, track/work, and monitor all reports.
• Grant employee access to a number of systems.
• Complete events and requests submitted to the department queue.
• Performs duties such as answering a high volume of calls, handling mail, shredding, copying, scanning, errands, order and maintaining supplies inventory.
• Assists with research for procedure development.
• Division and Branch contact for CardWizard printers and supplies.
• Orders and maintains Gift, Travel and debit card inventory, and sending supplies.

Skills

Customer service

Organizational skills

Attention to detail

Communication skills

Computer skills

Writing skills

Job description

Glacier Bancorp, Inc. is hiring a Full-time Operations Account Services Specialist for the Service Center in Pleasant Grove, Utah. You will provide confidential administrative support, process new account documents, and help maintain data accuracy.

The role requires strong writing, customer service, and computer skills, with attention to detail and the ability to work independently in a fast-paced banking environment. Monday–Friday, 8:30–5:30, in-office.