Account Coordinator

PIMS; New York (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401k

Disability insurance

Parental Leave

Life insurance

Job summary

PIMS is a full-service marketing support company with years of experience, helping brands show up beautifully in the real world and online. From premium packaging to flawless logistics, our work spans influencer campaigns and social channels, and our team plays a direct role in making it happen.

We’re looking for Account Coordinators who are early in their careers, ready to level up, and excited to work in a collaborative, high-energy environment.

Qualifications

• 3+ years in customer service or account support roles.
• Excellent written and verbal communication.
• Bachelor’s degree in marketing, business, or related field preferred.

Responsibilities

• Join client calls and capture key notes and action items.
• Support Account Executives with active client accounts.
• Manage orders from quote to delivery, tracking timelines and approvals.
• Update trackers and collect sample photos.
• Coordinate with Operations, Accounting and Marketing.
• Prepare billing documentation and support monthly close-outs.
• Ensure clients feel informed and excited to work with us.

Skills

Customer service

Account support

B2B experience

Strong communication

MS Office

Salesforce/NetSuite

Education

Bachelor's degree in Marketing or Business

Tools

Salesforce

NetSuite

MS Office

Job description

Create Cool Stuff. Work With Big Brands. Grow Fast.

That’s us.

Ever scroll Instagram or TikTok and see a luxury PR kit or influencer unboxing and think, “Who actually puts that together?”

PIMS is a full‑service marketing support company with years of experience, and a very modern mindset. We help brands show up beautifully in the real world and online. From premium packaging to flawless logistics, our work ends up all over social media, and our team plays a direct role in making it happen. Many of the premium unboxing moments you see across Instagram, Snap, and TikTok happen because of the talented team at PIMS.

We’re looking for Account Coordinators who are early in their careers, ready to level up, and excited to work in a collaborative, high-energy environment.

Why This Role Is Perfect for You

This role is ideal if you’re:

• Looking to move beyond basic customer service into real account ownership
• Highly organized, tech-savvy, and comfortable juggling multiple priorities
• Motivated by growth, learning, and being part of something visible and exciting

You’ll work closely with Account Executives, interact directly with clients, and gain hands‑on experience in marketing operations, production, and client strategy.

What You’ll Be Doing Day-to-Day

• Joining client calls and capturing key notes and action items
• Supporting Account Executives with active client accounts
• Managing orders from quote to delivery (timelines, approvals, tracking)
• Creating job tickets, updating trackers, and collecting sample photos
• Placing and tracking orders in internal systems
• Maintaining accurate and up-to-date data in Salesforce and NetSuite
• Coordinating with internal teams such as Operations, Accounting and Marketing
• Preparing billing documentation and supporting monthly close-outs
• Participating in brainstorming sessions, client support, and team projects
• Helping ensure clients feel informed, confident, and excited to work with us

What We’re Looking For

• 3+ years of experience in customer service, account support, or B2B roles preferred
• Strong communication skills (email, phone, and internal collaboration)
• Excellent attention to detail and follow-through
• Proficiency in MS Office; experience with Salesforce or NetSuite is a plus
• Bachelor’s degree in marketing, business, or a related field preferred
• A proactive mindset—you identify problems and help solve them

What You Get at PIMS

• Competitive salary + incentive/commission
• Clear career growth path as the company expands
• Medical, Dental & Vision, 401k, Disability, Parental Leave, and life insurance benefits

Ready to Grow?

If you want a role where you’ll learn fast, contribute immediately, and build a real career in marketing operations, we’d love to meet you.

Equal Opportunity Employer

PIMS Inc. is an Equal Opportunity Employer committed to providing an inclusive environment. All employment decisions are based on qualifications, merit, and business needs—without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, or any other protected status.